Hybrid working | 2 days onsite, 3 days from home
Competitive salary £50-60K | Immediate start available
Location Bedford - driving is much easier than public transport but not a prerequisite for the role.
The company:
An established enterprise software business specialising in product lifecycle management, formulation and regulatory compliance - profitable, global customer base, 30% YoY growth.
What you'll be doing:
- Leading technical discovery and supporting complex customer solutions.
- Investigating challenging application issues, identifying root causes and resolving problems wherever possible.
- Troubleshooting APIs, web services, integrations, databases, application logs and customer environments.
- Supporting technical implementations, system upgrades, migrations and deployments.
- Working directly with customer IT teams and integration partners to understand requirements and resolve technical challenges.
- Providing Development teams with clear, evidence-based investigations when software defects need to be escalated.
- Building repeatable troubleshooting processes and sharing technical knowledge across the business.
What we’re looking for:
You’ll have strong technical investigation and root-cause analysis skills, alongside experience in areas such as:
- Relational databases and SQL.
- REST APIs, SOAP/web services, JSON/XML and authentication.
- Application servers, Windows services, logs and hosted environments.
- System integrations, data mapping and troubleshooting.
- Communicating complex technical concepts to both technical and non-technical stakeholders.
- Experience in enterprise software, application support (L2/L3), technical consultancy, solutions engineering or technical implementation would be particularly relevant.
- Experience with SQL Server, DB2, ERP systems, SaaS or on-premise enterprise applications would be advantageous.
The opportunity
As the first dedicated Software Implementation Specialist hire you’ll play a key role in defining best practice and working across multiple departments (sales, product, CS, support) to build a best in class implementation process and being the main technical point of contact for customers.
#J-18808-Ljbffr
Software Implementation Specialist in Bedford employer: MICHAEL MCLEAN LTD
MICHAEL MCLEAN LTD offers an exceptional work environment for those passionate about EdTech and making a positive impact through technology. With a remote-first setup, employees enjoy flexibility while being part of a dynamic startup culture that fosters innovation and collaboration. The company prioritises professional growth, providing opportunities to enhance skills in product management and AI applications, making it an ideal place for individuals looking to contribute meaningfully to the education sector.
