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- Tasks: Lead and inspire a team to deliver exceptional customer experiences and achieve sales goals.
- Company: Join Michael Kors, a globally-minded fashion brand passionate about creativity and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant culture that values performance, accountability, and inclusivity.
- Qualifications: Retail management experience and tech-savvy skills are essential for success.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 21600 - 36000 £ per year.
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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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The Sales Supervisor is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism.
Major Responsibilities include but are not limited to:
People
Inspire, lead and coach the store team to create a culture of performance delivery and accountability
Support the Management Team in training and developing the store team as well as onboarding new joiners
Provide feedback to support Management Team in evaluating and boosting performance of each Jet Set Ambassador
Ensure image and grooming standards are aligned with brand policy
Practice and role model the company behaviors, ensuring effective use of the behavior toolkit
Service
Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping
Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channels
Proactively manage client database and utilize information to increase sales
Maintain floor presence and lead by example through elevated customer experience and Service
Leading
Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest
Meet and exceed sales goals holding self and team accountable for the results
Analyze reports, and develop action plans to ensure expectations are met or exceeded
Track and communicate business results and opportunities, driving sales and product knowledge
Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively
Operations
Support Management Team to ensure store maintenance and auditing programme is aligned to Brand standards
Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with SM, ASM and LPRM
Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies
Ensure all the Company Communication Platforms are used effectively and relevant actions taken.
Technology Proficiency: Highlight the importance of leveraging technology for inventory management, sales analysis, and customer engagement
Job Requirements:
• Relevant proven retail and management experience with a fast-paced retailer
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
• Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism
• Proficiency in Retail Math, KPIs and Microsoft Office
• Fluent English
We are an Equal Opportunity Employer M/D/F/V
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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
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Supervisor employer: Michael Kors
Contact Detail:
Michael Kors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Michael Kors' brand values and customer service philosophy. Understanding their commitment to exceptional customer experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed team members in previous roles. Highlighting your ability to inspire and motivate others will resonate well with the hiring team.
✨Tip Number 3
Be ready to discuss your experience with technology in retail. Since the role requires leveraging technology for sales and customer engagement, having specific examples of how you've used tech tools effectively will set you apart.
✨Tip Number 4
Prepare to demonstrate your understanding of retail metrics and KPIs. Being able to analyse sales reports and develop action plans shows that you can drive performance and meet business goals, which is crucial for this position.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Sales Supervisor position. Tailor your application to highlight relevant experience in retail management and customer service.
Craft a Compelling CV: Ensure your CV showcases your retail and management experience clearly. Use bullet points to highlight achievements, such as sales goals met or exceeded, and any leadership roles you've held.
Write a Strong Cover Letter: In your cover letter, express your passion for fashion and your ability to thrive in a fast-paced environment. Mention specific examples of how you've inspired and led teams to deliver exceptional customer experiences.
Highlight Technology Proficiency: Since the role requires technology proficiency, make sure to mention any relevant tools or software you have used for inventory management, sales analysis, or customer engagement in both your CV and cover letter.
How to prepare for a job interview at Michael Kors
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Share any personal experiences or insights that demonstrate your love for the brand and its products.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching abilities and how you inspire others to achieve their goals, as this is crucial for the Sales Supervisor role.
✨Emphasise Customer Experience
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you went above and beyond to enhance the customer experience, both in-store and online.
✨Familiarise Yourself with Technology
Since technology plays a key role in this position, be prepared to talk about your experience with retail technology, inventory management systems, and how you've used data to drive sales and improve customer engagement.
