Capri Holdings Limited is seeking an Omnichannel Customer Service & Aftersales Supervisor to support end-to-end post-purchase journeys. The role supervises internal and external teams, drives process improvements, and oversees aftersales and customer service operations from a luxury retail perspective.
The role emphasizes training, escalation management, and data-driven reporting to enhance the customer experience across channels, partnering closely with managers and stakeholders.
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Strategic Omnichannel Service & Aftersales Lead employer: Michael Kors
At Michael Kors, we pride ourselves on being a purpose-driven employer that fosters a culture of inclusion, impact, and recognition. Located in the vibrant city of London, we offer our employees clear paths for career growth, flexible work options, and exclusive perks such as discounts on luxury products. Join us to be part of a team that champions fairness and provides opportunities for everyone to thrive while making a meaningful impact through our social responsibility initiatives.
