Senior Sales Associate - Harrods, London

Main responsibilities include:

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony.
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code, and behaviour.
• Developing a detailed knowledge of the product including construction, materials, care, and design in order to provide exceptional and knowledgeable customer service.
• Building, developing, and maintaining your own client database ensuring repeat visits and customer loyalty.
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to the store management.
• Playing an active role in replenishing stock according to company procedures and policies.
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy.
• Participating and supporting the team in stock takes as and when required.
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
• Participating in, and representing Jimmy Choo during promotional events and activities.
• Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the concession at all times.
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance.
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets.
• Actively implementing and following our required procedures, standards, and policies as outlined in Retail Excellence and as communicated by the Company.
• Ensuring compliance with all Host store policies and procedures.
• Communicating all potential Health and Safety issues to the Store Manager and compliance with Jimmy Choo Safety and Security procedures.
• Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested.
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession.

Competencies and Experience Required:

• Demonstrable success gained as a sales consultant within a luxury brand.
• Excellent communication skills both written and verbal.
• Fluent English. Additional languages would be beneficial.
• Demonstrable sales skills.
• Knowledge and understanding of the luxury market, customer service, and fashion.
• Successfully able to handle multiple demands and competing priorities.
• Seeks opportunities to be proactive and pre-empt client needs.
• Demonstrates respect and politeness and regularly exceeds customer expectations.
• Shows innovation and initiative in setting customer care standards.

Personal Attributes:

• Enthusiastic, self-confident, and self-motivated.
• Understand and represent the luxury lifestyle image of Jimmy Choo.
• Professionalism is maintained under all circumstances.
• Prepared to go the extra mile to achieve targets.