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- Tasks: Lead and inspire a team to deliver exceptional customer experiences in-store and online.
- Company: Join Michael Kors, a brand that values teamwork and personal growth in a vibrant retail environment.
- Benefits: Enjoy competitive pay, clothing perks, and a focus on employee wellbeing.
- Why this job: Be part of a diverse team that champions inclusivity and personal development while driving sales.
- Qualifications: Retail experience, tech-savvy, and a positive attitude are essential for success.
- Other info: This role is perfect for those who thrive in fast-paced environments and love fashion.
The predicted salary is between 30000 - 42000 £ per year.
I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs.
Who Are You: Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in-store and virtually. Our Sales Supervisors have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism.
What You’ll Do:
- People Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance, delivery and accountability.
- Support the management team in training and developing the store team and onboarding new joiners.
- Sales and Service Lead the team of MK Ambassadors to ensure they are prioritising exceptional customer experiences to drive loyalty and repeat business both in-store and through Virtual Shopping.
- Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools.
- Proactively manage the client database to increase sales.
- Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively.
- Operations Ensuring loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with the SM, ASM and LPRM.
- Ensure all company communication platforms are used effectively and relevant actions taken.
You’ll Need to Have:
- Relevant proven retail experience with a fast-paced retailer
- Technologically proficient, with the ability to leverage technology to drive sales and customer experience.
- Able to work and thrive in a fast-paced retail environment, keeping a positive attitude and maintaining speed, energy and optimism.
- Proficiency in KPIs and Microsoft Office
- Fluent English
What We Offer: Competitive compensation package, Clothing allotment, Employee Wellbeing Programme.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Sales Supervisor - White City Westfield (London Area) employer: Michael Kors
Contact Detail:
Michael Kors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Supervisor - White City Westfield (London Area)
✨Tip Number 1
Familiarise yourself with the latest trends in retail and customer service. Being knowledgeable about current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed a team in the past. Highlighting specific instances where you've inspired others can set you apart from other candidates.
✨Tip Number 3
Brush up on your understanding of KPIs and how they relate to sales performance. Being able to discuss how you've used KPIs to drive results in previous roles will demonstrate your analytical skills and commitment to achieving targets.
✨Tip Number 4
Prepare to discuss how you would leverage technology to enhance customer experiences. Given the emphasis on virtual shopping and client communication tools, showcasing your tech-savviness will be crucial in making a strong impression.
We think you need these skills to ace Sales Supervisor - White City Westfield (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, particularly in fast-paced environments. Emphasise any leadership roles or coaching experiences you've had, as these are crucial for the Sales Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've inspired and led teams to achieve sales goals, showcasing your communication skills and positive attitude.
Highlight Technological Proficiency: Since the role requires leveraging technology to enhance customer experience, be sure to mention any relevant tools or software you are proficient in, especially clienteling apps and Microsoft Office.
Showcase Your Understanding of KPIs: Demonstrate your familiarity with key performance indicators (KPIs) in your application. Provide examples of how you've used KPIs to drive sales and improve team performance in previous roles.
How to prepare for a job interview at Michael Kors
✨Showcase Your Leadership Skills
As a Sales Supervisor, you'll be expected to inspire and lead your team. Prepare examples of how you've successfully coached or motivated others in previous roles. Highlight your ability to create a positive team culture and drive performance.
✨Demonstrate Customer-Centric Thinking
The role emphasises exceptional customer experiences. Be ready to discuss specific instances where you prioritised customer satisfaction and how it impacted sales. Show that you understand the importance of building loyalty and repeat business.
✨Familiarise Yourself with KPIs
Understanding key performance indicators is crucial for this position. Brush up on relevant KPIs in retail and be prepared to discuss how you've used them to measure success in past roles. This will show your analytical skills and commitment to achieving targets.
✨Embrace Technology
Since the role requires leveraging technology for sales and customer experience, be prepared to talk about your proficiency with retail technology and clienteling apps. Share examples of how you've used technology to enhance customer interactions or streamline operations.
