At a Glance
- Tasks: Deliver exceptional customer service and embody the luxury lifestyle of Jimmy Choo.
- Company: Join the iconic luxury brand, Jimmy Choo, on New Bond Street.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible hours and a chance to represent a prestigious brand.
- Why this job: Be part of a glamorous team and enhance your sales skills in luxury retail.
- Qualifications: Experience in luxury sales and excellent communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Full-Time - 40 Hours
Main responsibilities include:
- Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony.
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour.
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
- Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty.
- Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
- Playing an active role in replenishing stock according to company procedures and policies.
- Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy.
- Participating and supporting the team in stock takes as and when required.
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
- Participating in, and representing Jimmy Choo during promotional events and activities.
- Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times.
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance.
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets.
- Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.
- Communicating all potential Health and Safety issues to the Store Manager and complying with Jimmy Choo Safety and Security procedures.
- Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested.
- Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique.
Competencies and Experience Required:
- Demonstrable success gained as a sales consultant within a luxury brand.
- Excellent communication skills both written and verbal.
- Fluent English; additional languages would be beneficial.
- Demonstrable sales skills.
- Knowledge and understanding of the luxury market, customer service and fashion.
- Successfully able to handle multiple demands and competing priorities.
- Seeks opportunities to be proactive and pre-empt client needs.
- Demonstrates respect and politeness and regularly exceeds customer expectations.
- Shows innovation and initiative in setting customer care standards.
Personal Attributes:
- Enthusiastic, self-confident and self-motivated.
- Understand and represent the luxury lifestyle image of Jimmy Choo.
- Professionalism is maintained under all circumstances.
- Prepared to go the extra mile to achieve targets.
Sales Associate, New Bond Street, London employer: Michael Kors
At Jimmy Choo, located on the prestigious New Bond Street in London, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within the luxury retail sector. Join us to be part of a team that not only values your contributions but also encourages you to embody the glamour and sophistication of the Jimmy Choo brand while delivering unparalleled customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate, New Bond Street, London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Jimmy Choo's history, products, and values. This way, you can show off your knowledge and passion for the luxury lifestyle during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a complaint or exceed a customer's expectations. Role-playing these situations can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door when applying through our website.
✨Tip Number 4
Dress the part! Since you're aiming for a role in a luxury brand, make sure your outfit reflects that high-end image. First impressions matter, so show them you understand the glamour of Jimmy Choo right from the start.
We think you need these skills to ace Sales Associate, New Bond Street, London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through! We want to see how you embody the glamorous lifestyle of Jimmy Choo, so share your experiences that reflect this passion.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your previous sales experience in luxury retail and any specific skills that align with the responsibilities listed in the job description. We appreciate attention to detail!
Be Personable and Professional:Your written communication should reflect both professionalism and a friendly tone. We’re looking for someone who can connect with customers, so let your personality come through while maintaining a polished approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Sales Associate position at New Bond Street. We can’t wait to hear from you!
How to prepare for a job interview at Michael Kors
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Jimmy Choo's products. Familiarise yourself with the materials, construction, and care of the items. This knowledge will not only impress your interviewers but also show that you're genuinely interested in providing exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you resolved complaints or created memorable shopping experiences. This will demonstrate your ability to exceed customer expectations, which is crucial for a Sales Associate role.
✨Dress to Impress
Since this is a luxury brand, your appearance matters. Dress in a way that reflects the glamorous lifestyle of Jimmy Choo. This shows that you understand the brand's image and are ready to represent it well. Remember, first impressions count!
✨Be Ready to Discuss Sales Strategies
Think about your approach to sales and how you can contribute to the store's performance. Be prepared to discuss how you would build and maintain a client database, as well as how you would meet key performance indicators. Showing initiative and a proactive attitude will set you apart from other candidates.
