At a Glance
- Tasks: Support the Global Private Client team with operations, client outreach, and event coordination.
- Company: Join the luxury brand Jimmy Choo, known for its exquisite accessories.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a fast-paced, collaborative environment with global exposure.
- Why this job: Be part of a prestigious brand and enhance your skills in luxury client service.
- Qualifications: 2-4 years in luxury retail or client services; strong Excel and CRM skills required.
The predicted salary is between 63000 - 77000 £ per year.
Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
As our Private Client Associate, you will play a key role in supporting the Global Private Client team to deliver an exceptional luxury client experience. This is a highly collaborative position focused on supporting the team with day-to-day operations, client outreach, event coordination, reporting and digital clienteling activities, enabling the wider team to maximise sales opportunities and deliver world-class service. The successful candidate will be highly organised, detail-oriented and thrive in a fast-paced luxury environment. While this role will have opportunities to build client relationships, its primary focus is to provide outstanding operational support across the Global Private Client function.
Key Responsibilities and Duties
- Support the Global Private Client team with day-to-day administrative and operational tasks.
- Coordinate client appointments, virtual consultations and travel logistics where required.
- Assist with event planning, guest list management, invitations, RSVP tracking and post-event follow-up.
- Prepare presentations, reports and meeting materials for senior leadership.
- Support the team with sample movements, gifting logistics and special orders.
- Maintain accurate client information across CRM platforms.
- Create digital edits and product selections using Tulip.
- Prepare product recommendations and styling presentations.
- Support follow-up communications after appointments and events.
- Help coordinate Made-to-Order and Special Order requests.
- Produce weekly and monthly sales reports.
- Analyse client data to identify opportunities.
- Support KPI reporting across the Private Client team.
- Maintain dashboards using Excel.
- Ensure data accuracy within Salesforce/C360 and Tulip.
Experience
- 2–4 years' experience within Luxury Retail, CRM, Clienteling or Hospitality.
- Experience supporting high-net-worth or VIC clientele is advantageous.
- Experience coordinating multiple projects simultaneously.
- Experience working within an international team.
Skills and Qualifications
- Advanced Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, formulas and reporting.
- Advanced Microsoft PowerPoint with the ability to produce polished executive presentations.
- Excellent Microsoft Word skills.
- Experience using CRM platforms (Salesforce, Tulip or similar).
- Comfortable analysing data and producing reports.
Languages
- Excellent written and spoken English. Additional language skills are highly desirable, particularly: Spanish, Japanese, Korean.
Private Client Associate FTC employer: Michael Kors
Michael Kors is an exceptional employer, offering a dynamic and creative work environment in the heart of London. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and collaboration across teams, ensuring that our Retail IT Analysts play a vital role in enhancing our retail technology landscape. Join us to be part of a globally-minded team that values innovation and fosters a culture of inclusivity and support.
StudySmarter Expert Advice🤫
We think this is how you could land Private Client Associate FTC
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Michael Kors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Michael Kors!
We think you need these skills to ace Private Client Associate FTC
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Michael Kors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Michael Kors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Michael Kors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Michael Kors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
