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- Tasks: Deliver exceptional customer service and represent the luxury brand image of Jimmy Choo.
- Company: Join a prestigious luxury fashion brand with a focus on excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a glamorous team and enhance your sales skills in a luxury setting.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
- Other info: Flexible working hours and a supportive team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Main responsibilities include:
- Sales
- Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
- Target and KPI focused
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
- Participating in, and representing Jimmy Choo during promotional events and activities
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets
- Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the concession at all times
- CRM
- Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
- Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
- Stock Control
- Playing an active role in replenishing stock according to company procedures and policies
- Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
- Participating and supporting the team in stock takes as and when required
- Taking responsibility of designated stock/category and maintaining high standards
- General
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained
- Communicating all potential Health and Safety issues to the Store Manager and complying with Jimmy Choo Safety and Security procedures
- Supporting the Store management in any back of house and administrative operations as requested
- Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession
- Supporting the Management Team with successfully running and managing the day to day operations of the concession including but not limited to customer relationships, store administration, stock management and visual merchandising
- Ensuring all back of house standards are maintained at all times both in the communal areas and stock room
- Visual Merchandising
- Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
Competencies and Experience Required:
- Demonstrable success gained as a sales consultant with a recognised brand
- Luxury brand experience in a retail environment preferable
- Excellent communication skills both written and verbal
- Fluent English
- Additional languages advantageous
- Demonstrable sales skills
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and pre-empt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standards
- You will be a team player and have a strong attention to detail
- Able to work flexibly, embrace and manage change
- Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
Personal Attributes:
- Enthusiastic, self-confident and self-motivated
- Understand and represent the luxury lifestyle image of Jimmy Choo
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets
Senior Sales Associate in Oxford employer: Michael Kors
Contact Detail:
Michael Kors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate in Oxford
✨Tip Number 1
Get to know the brand inside out! Research Jimmy Choo's products, values, and customer service standards. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell a luxury item and be ready to demonstrate your sales skills during the interview. Remember, they want to see how you can exceed customer expectations!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Senior Sales Associate. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about the role. Good luck!
We think you need these skills to ace Senior Sales Associate in Oxford
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! We want to see how you connect with the glamorous lifestyle that Jimmy Choo represents. Share any relevant experiences that highlight your enthusiasm for high-end fashion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Sales Associate role. Highlight your sales achievements and customer service skills that align with our expectations. We appreciate a personal touch that shows you've done your homework on us!
Be Clear and Concise: Keep your application clear and to the point. We love well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining the team at Jimmy Choo!
How to prepare for a job interview at Michael Kors
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Jimmy Choo's products. Familiarise yourself with the materials, construction, and design elements. This knowledge will not only impress your interviewers but also help you demonstrate your ability to provide exceptional customer service.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've exceeded targets in the past. Think of specific examples where you went above and beyond for customers. This will highlight your ability to meet KPIs and contribute to the store's performance.
✨Emphasise Customer Relationships
Be ready to talk about how you've built and maintained client databases in previous roles. Share strategies you've used to ensure repeat visits and customer loyalty. This is crucial for a Senior Sales Associate role, so show them you can foster strong relationships.
✨Demonstrate Your Team Spirit
Since teamwork is key in retail, prepare to discuss how you've collaborated with colleagues in the past. Highlight any instances where you contributed ideas for improving store performance or participated in team events. This will show that you're not just a lone wolf but a valuable team player.
