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- Tasks: Support the Store Manager and lead a team to deliver exceptional customer service.
- Company: Join the luxury brand Jimmy Choo, known for its glamorous accessories.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a prestigious brand and enhance your leadership skills in retail.
- Qualifications: Strong communication skills and a passion for luxury fashion.
- Other info: Flexible role with potential for career advancement in a global company.
The predicted salary is between 36000 - 60000 £ per year.
Company Profile: Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
Main responsibilities include:
- Supporting the Store Manager in reaching targets and KPI’s and ensuring that the team are effectively managed.
- Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony.
- Assisting the Management Team in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated.
- Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty.
- Ensuring the efficient running of the concession following directives and procedures as set by Retail Excellence, the Management Team and the Company.
- Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this.
- Ensuring that customer complaints are promptly and successfully resolved.
- Supporting the Management Team with successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising.
- Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy.
- Assisting in organising and managing stock takes as and when required.
- Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times.
- Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets.
- Actively ensuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.
- Supporting the team in monitoring and managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures.
- Supporting with any back of house and administrative operations as requested.
- Demonstrating flexibility by supporting with any other ad-hoc duties as might reasonably be required in the successful running of the store.
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
- Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty.
Competencies and Experience Required:
- Excellent communication skills both written and verbal.
- Fluent English.
- Additional languages advantageous.
- Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint.
- Knowledge and understanding of the luxury market, customer service and fashion.
- Successfully handles multiple demands and competing priorities in a multinational business.
- Seeks opportunities to be proactive and pre-empt concession and team issues.
- Demonstrates respect, leadership capabilities and regularly exceeds expectations.
- Shows innovation and initiative.
Personal Attributes:
- Enthusiastic, self-confident and self-motivated.
- Understand and represent the luxury lifestyle image of Jimmy Choo.
- Professionalism is maintained under all circumstances.
- Prepared to go the extra mile to achieve targets.
Supervisor– Jimmy Choo in Manchester employer: Michael Kors
Contact Detail:
Michael Kors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor– Jimmy Choo in Manchester
✨Tip Number 1
Get to know the brand! Dive deep into Jimmy Choo's history, values, and products. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership, customer service skills, and ability to handle challenges. We want to see how you shine under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Jimmy Choo family.
We think you need these skills to ace Supervisor– Jimmy Choo in Manchester
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury fashion shine through! Mention any relevant experience or knowledge about the luxury market and how it aligns with Jimmy Choo's brand values.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Supervisor role. Highlight your skills in customer service, team management, and any experience that showcases your ability to meet targets and KPIs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Michael Kors
✨Know Your Luxury Market
Before the interview, brush up on your knowledge of the luxury fashion market, especially around brands like Jimmy Choo. Understand their product lines, customer service standards, and what sets them apart in the industry. This will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to showcase your leadership capabilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate others to achieve targets and maintain high standards of customer service.
✨Master the Selling Ceremony
Familiarise yourself with Jimmy Choo's Selling Ceremony and be ready to discuss how you would implement it in your role. Think about how you can ensure that your team exceeds customer expectations and creates memorable shopping experiences.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would train your team and handle customer complaints effectively, demonstrating your ability to maintain professionalism under pressure.
