Michael Kors Store Manager Manchester City Centre

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, we would love to hear from you!

Leading with responsibility for all aspects of the management of the store, the Store Manager is responsible for building and leading a team that is dedicated to driving the business. The Store Manager is also responsible for meeting all operational budgets, and developing and maintaining a proactive business plan.

Major Responsibilities

• People
  • Inspire, lead and coach the store team to create a culture of performance delivery and accountability.
  • Recruit top talent, train and develop staff to build a team of true Jet Set Ambassadors.
  • Drive team retention, ensuring actionable Talent and Succession plans are in place.
  • Support, implement and provide follow-up for all training and onboarding for new joiners.
  • Take accountability for the regular evaluation of the performance of each Jet Set Ambassador, providing feedback and coaching.
  • Proactively manage and resolve all HR issues in collaboration with HR Department. Ensure image and grooming standards are aligned with brand policy.
  • Partner with DM to review integrity of PTS, identifying opportunities to improve.
  • Collaborate with retail partners on sales strategies, product knowledge, brand standards and selling service.
  • Practice and role model the company behaviours, ensuring effective use of the behaviour tool kit.
• Service
  • Lead the team of Jet Set Ambassadors to ensure they prioritise exceptional customer experiences to drive loyalty and repeat business.
  • Ensure Jet Set Ambassadors maintain client communication through utilising all available clienteling apps.
  • Proactively manage client database and utilise information to increase sales.
  • Maintain floor presence and lead by example.
  • Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer's best interest.
  • Ensure to add additional revenue through local customer events.
  • Build and maintain good communication with District Manager and members of corporate office, mall office, retail partners and other stores, collaborating and influencing to drive performance across the district.
• Sales
  • Meet and exceed sales goals, holding self and team accountable for the results.
  • Analyse reports, and develop action plans to ensure expectations are met or exceeded.
  • Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets.
  • Track and communicate business results and opportunities, driving sales and product knowledge.
  • Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure understanding.
• Operations
  • Ensure store maintenance and auditing programme is aligned to Brand standards.
  • Control store expenses, continually striving to reduce costs.
  • Ensure integrity of Inventory Control through bi-annual inventories.
  • Ensure loss prevention is a key priority, taking quick action on early indications of any loss, collaborating with LPRM.
  • Ensure store schedule is optimised, having right people right place right time.
  • Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies.
  • Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
  • Ensure all the Company Communication Platforms are used effectively and relevant actions taken.

Job Requirements

• Relevant proven retail and management experience with a fast-paced retailer.
• Able to work as a charismatic and inspirational leader.
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
• Able to work under pressure and to thrive in a fast-paced, challenging environment.
• Excellent organisational, interpersonal and follow-up skills with attention to detail and accuracy.
• Proficiency in Retail Math, KPIs and Microsoft Office.
• Fluent English.

We are an Equal Opportunity Employer. The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, colour, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. If you require a reasonable accommodation for the interview or application process, please contact Capri Talent Acquisition at CapriTalentAcquisition@CapriHoldings.com.