Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Who You Are:
- You’re a results-oriented retail professional who thrives in a dynamic environment.
- As Shop Manager, you lead by example - supporting your team to deliver exceptional customer experiences both in-store and virtually.
- You approach challenges with adaptability, enthusiasm, and a solution-focused mindset, fostering a culture where everyone feels valued and empowered to succeed.
What You’ll Do:
- Inspire, coach, and support the host store team to build a culture of accountability and high performance.
- Assist in onboarding and developing new team members, ensuring inclusive and effective training.
- Provide constructive feedback to help team members grow and succeed.
- Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.
- Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.
- Meet and exceed Shop in Shop sales goals holding self and the team accountable for results.
- Analyze reports and develop action plans to ensure expectations are met or exceeded.
- Track and communicate business results and opportunities, driving sales and product knowledge.
- Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively.
- Demonstrate sales leadership by playing an active role on the selling floor.
- Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
- Identify and communicate product and inventory needs in a timely manner.
- Educate retail partner sales associates on Michael Kors' selling experience.
- Manage and conduct weekly/monthly business overview and seasonal product training with retail partners' sales manager, selling specialist and associates.
- Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
- Support consistent client communication using all available tools and channels.
- Manage the client database to identify opportunities for engagement and growth.
- Maintain a visible presence and model elevated service standards.
- Empower team members to resolve customer concerns with empathy and autonomy.
- Ensure the shop-in-shop and stockroom are well-maintained, organized and accessible.
- Partner with retail teams to keep visual graphics current and impactful.
- Oversee timely processing of deliveries and stock placement.
- Maintain open communication with corporate, regional and district teams.
- Collaborate on visual merchandising strategies and ensure consistent execution.
- Use company communication platforms effectively and follow through on required actions.
You’ll Need to Have:
- Proven experience in retail and team leadership within a dynamic environment.
- Comfort with technology and ability to use digital tools to enhance customer experience.
- Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude.
- Strong organizational and interpersonal skills, with attention to detail.
- Proficiency in retail metrics, KPIs, and Microsoft Office.
- Effective communication skills in English.
What We Offer:
- Competitive compensation package.
- Clothing allotment.
- Employee Wellbeing programme.
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
Compensation Range: 26,000.00 - 41,500.00 GBP
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God's Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched "Watch Hunger Stop", partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP's school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.
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Shop Supervisor- John Lewis- Southhampton- 40 hours in London employer: Michael Kors
Michael Kors is an exceptional employer, offering a dynamic and creative work environment in the heart of London. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and collaboration across teams, ensuring that our Retail IT Analysts play a vital role in enhancing our retail technology landscape. Join us to be part of a globally-minded team that values innovation and fosters a culture of inclusivity and support.
