At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a fast-paced retail environment.
- Company: Join the iconic Michael Kors brand and be part of a creative retail culture.
- Benefits: Enjoy competitive pay, clothing allowance, and a focus on employee wellbeing.
- Other info: Embrace a positive workplace culture with opportunities for growth and development.
- Why this job: Inspire others while driving sales and making a real impact in fashion retail.
- Qualifications: Retail experience and strong leadership skills are essential for this role.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Michael Kors is seeking talented, globally-minded individuals with a passion for fashion to join our team in a fast-paced, creative retail environment.
As Shop Manager, you lead by example, supporting your team to deliver exceptional customer experiences both in-store and virtually.
Responsibilities
- People: Inspire, coach, and develop the host store team to build a culture of accountability and high performance.
Lead onboarding and training, provide constructive feedback, and uphold brand standards with inclusivity and professionalism.
Model company values and promote a positive workplace culture.
- Sales: Meet and exceed Shop in Shop sales goals; analyze reports, develop action plans, and communicate business results.
Drive sales opportunities through product knowledge and collaboration with store leadership and marketing teams.
Ensure KPIs and goals are established and met for ambassadors and partners.
- Service: Prioritize inclusive, high-quality customer experiences; maintain client communication through available tools, manage the client database, and empower the team to resolve concerns with empathy and autonomy.
- Operations: Maintain a well-organized shop-in-shop and stockroom; ensure timely delivery processing, inventory placement, and open communication with corporate, regional, and district teams.
Collaborate on visual merchandising strategies and execute consistently.
Qualifications
- Proven experience in retail and team leadership within a dynamic environment.
- Comfort with technology and ability to use digital tools to enhance the customer experience.
- Adaptability and resilience in a fast-paced setting with a positive and inclusive attitude.
- Strong organizational and interpersonal skills with attention to detail.
- Proficiency in retail metrics, KPIs, and Microsoft Office.
- Effective communication skills in English.
What We Offer
Competitive compensation package and clothing allotment. Employee wellbeing programme.
EEO and Privacy
The Company is an equal employment opportunity employer and prohibits discrimination based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other protected characteristic.
If you require a reasonable accommodation during the interview or application process, please contact our Talent Acquisition team at
Compensation ranges are disclosed in accordance with applicable Pay Transparency laws.
For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.
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StudySmarter Expert Advice🤫
We think this is how you could land Shop manager- John Lewis- Southhampton- 40 hours in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Michael Kors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Michael Kors!
We think you need these skills to ace Shop manager- John Lewis- Southhampton- 40 hours in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Michael Kors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Michael Kors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Michael Kors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Michael Kors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
