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- Tasks: Support the Store Manager and lead a team to deliver exceptional customer service.
- Company: Join the luxury brand Jimmy Choo, known for its glamorous accessories.
- Benefits: Full-time position with opportunities for growth in a prestigious environment.
- Why this job: Be part of a dynamic team and represent a world-renowned luxury lifestyle.
- Qualifications: Strong communication skills and a passion for fashion and customer service.
- Other info: Flexible role with a chance to develop your leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Company Profile: Jimmy Choo encompasses a complete luxury accessories brand. Women's shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men's shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world's most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
Main responsibilities include:
- Supporting the Store Manager in reaching targets and KPIs and ensuring that the team are effectively managed.
- Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony.
- Assisting the Management Team in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated.
- Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty.
- Ensuring the efficient running of the concession following directives and procedures as set by Retail Excellence, the Management Team and the Company.
- Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this.
- Ensuring that customer complaints are promptly and successfully resolved.
- Supporting the Management Team with successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising.
- Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy.
- Assisting in organising and managing stock takes as and when required.
- Actively monitoring the team ensuring that merchandise presentation reflects VM standards and general tidiness and cleanliness of the concession is maintained at all times.
- Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets.
- Actively ensuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.
- Supporting the team in monitoring and managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures.
- Supporting with any back of house and administrative operations as requested.
- Demonstrating flexibility by supporting with any other ad-hoc duties as might reasonably be required in the successful running of the store.
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
- Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty.
Competencies and Experience Required:
- Excellent communication skills both written and verbal.
- Fluent English.
- Additional languages advantageous.
- Demonstrable skills of Microsoft Office, Excel, Word and PowerPoint.
- Knowledge and understanding of the luxury market, customer service and fashion.
- Successfully handles multiple demands and competing priorities in a multinational business.
- Seeks opportunities to be proactive and pre-empt concession and team issues.
- Demonstrates respect, leadership capabilities and regularly exceeds expectations.
- Shows innovation and initiative.
Personal Attributes:
- Enthusiastic, self-confident and self-motivated.
- Understand and represent the luxury lifestyle image of Jimmy Choo.
- Professionalism is maintained under all circumstances.
- Prepared to go the extra mile to achieve targets.
MATERNITY COVER FT SUPERVISOR SELFRIDGES LONDON employer: Michael Kors
Contact Detail:
Michael Kors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MATERNITY COVER FT SUPERVISOR SELFRIDGES LONDON
✨Tip Number 1
Get to know the brand inside out! Research Jimmy Choo's history, values, and products. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Jimmy Choo family.
We think you need these skills to ace MATERNITY COVER FT SUPERVISOR SELFRIDGES LONDON
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Supervisor role at Jimmy Choo. Highlight your customer service experience and any leadership roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about luxury fashion and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your written application is clear and professional. Double-check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Michael Kors
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of Jimmy Choo's products, especially their materials and design. This knowledge will not only impress the interviewers but also show that you're genuinely interested in the brand.
✨Demonstrate Exceptional Customer Service Skills
Since the role involves ensuring high standards of customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved complaints or created memorable shopping experiences.
✨Showcase Your Leadership Qualities
As a supervisor, you'll need to manage a team effectively. Be ready to discuss your leadership style and provide examples of how you've motivated a team or handled conflicts in the past. This will demonstrate your capability to support the Store Manager.
✨Dress the Part
Given the luxury nature of the brand, your appearance matters. Dress smartly and reflect the glamorous lifestyle image of Jimmy Choo during your interview. This shows that you understand the brand's ethos and are ready to represent it.
