At a Glance
- Tasks: Support and optimise our global ecommerce platforms for an exceptional customer experience.
- Company: Join the iconic Michael Kors team in a fast-paced, creative environment.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Other info: Collaborative team atmosphere with a focus on innovation and customer satisfaction.
- Why this job: Be part of a leading fashion brand and make a real impact in ecommerce.
- Qualifications: 1-3 years in ecommerce operations with strong analytical and communication skills.
The predicted salary is between 34650 - 42350 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
We have an exciting opportunity at Michael Kors for a Digital Operations Coordinator, EMEA based in our London office:
Department overview
Established in 2016, the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration. The team currently manages eight localized transactional websites, servicing 56 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa and more. Digital plays a critical role in our growth strategy, with ambitious plans to enhance customer experience, drive operational excellence, and accelerate online performance.
Who You Are
You are an organised and detail-oriented individual, a natural problem solver with a passion for ecommerce and customer experience. You thrive in a fast-paced environment, enjoy solving problems, and are confident in managing multiple priorities, bringing meticulous attention to detail to everything you do. You have strong numerical and analytical skills, and enjoy digging into data to get to the root cause of an issue. Proactive and collaborative, you build strong relationships across teams and take ownership of your work, always looking for opportunities to improve processes and deliver the best possible customer experience.
What You’ll Do
- Support the day-to-day operation and optimisation of our global ecommerce platforms, ensuring a seamless customer experience across all markets.
- Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues where required.
- Act as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
- Coordinate the operational delivery of key trading events, campaigns, promotions and seasonal sales.
- Support website updates, releases and enhancements through accurate briefing, QA testing and validation.
- Produce regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant.
- Collaborate with internal teams and third-party providers to resolve operational, fulfilment and payment-related issues.
- Create and maintain operational documentation, processes and best practice guides.
- Support loss prevention efforts, including handling disputes and chargebacks, to protect the business from fraudulent activity.
You’ll Need to Have
- 1–3 years' experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
- Experience working with multi-market, localised ecommerce websites.
- Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
- Experience working cross-functionally with technology, logistics, customer care and commercial teams.
- Experience working on social selling, marketplace or concession partners.
- Strong analytical skills with the ability to interpret data and identify actionable insights.
- Experience using AI tools to support data analysis and reporting.
- Excellent communication, organisation and stakeholder management skills.
- Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
- Experience supporting QA/UAT testing and issue resolution.
- Experience with loss prevention processes, such as dispute and chargeback handling, is highly desirable.
We’d Love to See
- Enthusiastic and proactive approach, with demonstrated ability to work in a fast-paced, “self-starter” environment.
- Team player with a positive 'can-do' attitude.
- Passionate about the customer and all elements of the customer experience.
- Energetic – has a sense of urgency.
- Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.
Digital Operations Coordinator EMEA in London employer: Michael Kors
At Michael Kors, we pride ourselves on being a purpose-driven employer that fosters a culture of inclusion, impact, and recognition. Located in the vibrant city of London, we offer our employees clear paths for career growth, flexible work options, and exclusive perks such as discounts on luxury products. Join us to be part of a team that champions fairness and provides opportunities for everyone to thrive while making a meaningful impact through our social responsibility initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Coordinator EMEA in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Michael Kors are looking for when hiring for a Digital Operations Coordinator EMEA.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Michael Kors for the Digital Operations Coordinator EMEA, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Michael Kors as a Digital Operations Coordinator EMEA, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Michael Kors’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Operations Coordinator EMEA.
We think you need these skills to ace Digital Operations Coordinator EMEA in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Michael Kors, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Michael Kors's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Michael Kors. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Michael Kors
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Michael Kors uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Michael Kors. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
