At a Glance
- Tasks: Support clienteling programmes and enhance customer experience across EMEA.
- Company: Join the iconic Michael Kors team in a creative, fast-paced environment.
- Benefits: Gain valuable experience in fashion and customer engagement.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be a key player in shaping customer experiences and driving brand success.
- Qualifications: Passion for fashion and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
The Customer Experience Coordinator plays a key operational role in supporting Michael Kors’ clienteling, omni-selling and social clienteling programmes across EMEA. Reporting to the Director, Customer Experience & Omni Enablement, the role is responsible for the day-to-day execution, governance and performance tracking of clienteling activity across stores.
The role acts as a central point of coordination for clienteling tools, scripts, content, store communications and reporting, helping to ensure consistency, quality and timely execution across markets. The Coordinator supports store teams and field leaders by translating strategy into clear, practical materials, monitoring adoption and performance, and helping clienteling activity run smoothly and effectively.
KEY RESPONSIBILITIES:- Clienteling Operations & Tool Governance
- Manage the day-to-day operation of clienteling tools across EMEA, including Tulip Clienteling and WhatsApp Business.
- Upload and maintain scripts, messaging templates and assets, ensuring accuracy, brand consistency and readiness for localisation.
- Conduct regular WhatsApp and Tulip audits and spot checks to monitor quality, compliance and best-practice use.
- Act as the first point of contact for store and field teams on clienteling queries, issues and requests.
- Support the ongoing maintenance and refresh of the Client Experience Toolkit with the Field CX & Enablement Manager, keeping tools, content and best practices current, accessible and store-ready.
- Manage Google Local Posts for EMEA stores, ensuring content is accurate, timely, on-brand and aligned with key clienteling moments and campaigns.
- Coordinate the setup, delivery and tracking of clienteling-led sweepstakes and local activations, ensuring accuracy, compliance and clear communication for store teams.
- Social Clienteling & Store Content Coordination
- Coordinate the day-to-day activity of the Store Content Creator and Social Clienteling network.
- Collect, review and organise store-created content to ensure alignment with brand, CX and governance guidelines.
- Own the weekly Social Clienteling Recap, highlighting best practice, top-performing content and key learnings.
- Support the Director and Field Enablement Lead in scaling social clienteling through clear processes, timelines and communication.
- Clienteling Communications & Weekly Updates
- Produce and share the weekly Clienteling Update for stores and field leadership, covering:
- Key priorities and focus areas
- New scripts and assets
- Best practices and performance highlights
- Ensure communication is clear, concise and store-ready to reduce noise and support action.
- Performance Tracking, Reporting & Insights
- Run and maintain clienteling performance reporting, tracking KPIs including outreach, conversion, retention, virtual selling and influenced sales.
- Support qualitative reporting through Tulip insights, audits and store feedback.
- Prepare clear and accurate weekly, monthly and seasonal reporting for leadership, linking activity to commercial and CX outcomes.
- Identify patterns, risks and opportunities in the data, and share insights with the Director and CX leadership team.
- Campaign & Calendar Coordination
- Support clienteling campaigns and key moments by coordinating timelines, assets and uploads across tools.
- Maintain the EMEA Clienteling & Key Moments Calendar, aligned with global, regional and local initiatives.
- Work closely with CRM, Retail Marketing and Analytics teams to support campaign launches and post-campaign analysis.
- Enablement & Content Support
- Support the maintenance and ongoing update of clienteling training content, scripts and best-practice examples.
- Prepare presentations, briefs and summaries for seasonal launches, leadership updates and field meetings.
- Provide operational support for Experience Experts meetings, workshops and CX forums, including agendas, materials and follow-ups.
Customer Experience Coordinator in London employer: Michael Kors
Michael Kors is an exceptional employer that fosters a dynamic and creative work environment, perfect for those passionate about fashion and customer experience. With a strong commitment to employee growth, the company offers numerous opportunities for professional development and collaboration across diverse teams in the EMEA region. Employees benefit from a supportive culture that values innovation and inclusivity, making it an ideal place for individuals looking to make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research Michael Kors, their values, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and clienteling. Think of examples from your past roles that showcase your skills and how they align with the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Coordinator in London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! We want to see how your enthusiasm aligns with our brand and the role of Customer Experience Coordinator.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot and relevant to the job description.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your experience with clienteling tools and any relevant operational roles you've had in the past—this will help us see you as a perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Michael Kors
✨Know Your Clienteling Tools
Familiarise yourself with the clienteling tools mentioned in the job description, like Tulip Clienteling and WhatsApp Business. Be ready to discuss how you would manage these tools and ensure their effective use across stores.
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, clear communication is key. Prepare examples of how you've effectively communicated strategies or updates in previous roles. Think about how you can make complex information concise and actionable for store teams.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you track performance metrics and derive insights from data. Bring examples of how you've used data to identify opportunities or improve processes in past experiences, as this will resonate well with the role's focus on performance tracking.
✨Emphasise Your Passion for Fashion
Michael Kors values a passion for fashion, so make sure to express your enthusiasm for the brand and the industry. Share any relevant experiences that highlight your love for fashion and how it drives your work in customer experience.
