At a Glance
- Tasks: Lead customer service teams and enhance digital experiences for luxury consumers.
- Company: Join the iconic Michael Kors brand in a vibrant London setting.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic role with a focus on innovation and collaboration.
- Why this job: Be part of a luxury brand and shape exceptional customer journeys.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 33075 - 40425 £ per year.
Michael Kors is seeking an Assistant Manager, Consumer Operations in London to lead the customer service teams and oversee digital customer experiences.
You will collaborate with internal EMEA teams and external partners to deliver world-class service and drive continuous improvement across the consumer journey.
The role focuses on coaching, process optimization, and coordinating with stakeholders on product launches, promotions, and performance reporting.
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Assistant Manager, Consumer Ops — Luxury Digital CX (London) employer: Michael Kors
At Michael Kors, we pride ourselves on being a purpose-driven employer that fosters a culture of inclusion, impact, and recognition. Located in the vibrant city of London, we offer our employees clear paths for career growth, flexible work options, and exclusive perks such as discounts on luxury products. Join us to be part of a team that champions fairness and provides opportunities for everyone to thrive while making a meaningful impact through our social responsibility initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Consumer Ops — Luxury Digital CX (London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Kors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Kors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Manager, Consumer Ops — Luxury Digital CX (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Kors:Your cover letter is your chance to shine! Tell us why you want to work at Michael Kors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Kors!
How to prepare for a job interview at Michael Kors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
