At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and drive sales success.
- Company: Join the iconic Michael Kors brand, known for its passion for fashion.
- Benefits: Enjoy competitive pay, employee discounts, and a wellbeing programme.
- Other info: Great opportunity for career growth in a vibrant retail setting.
- Why this job: Be a part of a creative team that values performance and accountability.
- Qualifications: Retail management experience and strong leadership skills required.
The predicted salary is between 28000 - 30000 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Leading with responsibility for all aspects of store management, the Store Manager is responsible for building and leading a team dedicated to driving the business. The Store Manager is also accountable for meeting all operational budgets and developing and maintaining a proactive business plan.
Major Responsibilities- Inspire, lead, and coach the store team to create a culture of performance, accountability, and results.
- Recruit top talent while training and developing staff to build a team of true Jet Set Ambassadors.
- Drive team retention by ensuring actionable talent and succession plans are in place.
- Support, implement, and follow up on all training and onboarding initiatives for new hires.
- Take accountability for the regular evaluation of each Jet Set Ambassador's performance, providing ongoing feedback and coaching.
- Proactively manage and resolve all HR issues in collaboration with the HR Department.
- Ensure image and grooming standards are aligned with brand policy.
- Partner with the District Manager (DM) to review the integrity of PTS and identify opportunities for improvement.
- Collaborate with retail partners on sales strategies, product knowledge, brand standards, and customer service excellence.
- Practice and role model company behaviors, ensuring effective use of the Behavior Toolkit.
- Lead the team of Jet Set Ambassadors to prioritize exceptional customer experiences that drive loyalty and repeat business.
- Ensure Jet Set Ambassadors maintain client communication through all available clienteling applications.
- Proactively manage the client database and utilize customer information to increase sales.
- Maintain a strong sales floor presence and lead by example.
- Provide coaching and support to help Jet Set Ambassadors resolve customer service issues, empowering them to make decisions in the customer's best interest.
- Generate additional revenue through local customer events.
- Build and maintain strong communication with the District Manager, corporate office teams, mall management, retail partners, and other stores to drive district-wide performance.
- Meet and exceed sales goals while holding yourself and the team accountable for results.
- Analyze business reports and develop action plans to ensure expectations are met or exceeded.
- Work with the team on quarterly planning to establish effective business plans that achieve targets.
- Track and communicate business results and opportunities, driving sales performance and product knowledge.
- Ensure sales and unit goals are established and clearly communicated to all Jet Set Ambassadors.
- Ensure the store maintenance and auditing program aligns with brand standards.
- Control store expenses and continually seek opportunities to reduce costs.
- Maintain inventory control integrity through bi-annual inventory counts.
- Prioritize loss prevention, taking immediate action on early signs of loss in collaboration with the Loss Prevention Regional Manager (LPRM).
- Optimize store scheduling by ensuring the right people are in the right place at the right time.
- Collaborate with the District Visual Merchandising Manager (DVM) to implement and maintain all visual merchandising directives and execute effective merchandising strategies.
- Partner with logistics and product teams to ensure the appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
- Ensure all company communication platforms are utilized effectively and that relevant actions are taken.
- Proven retail management experience in a fast-paced retail environment.
- Charismatic and inspirational leadership skills.
- Strong technology proficiency, with the ability to leverage technology to drive sales and enhance the customer experience.
- Ability to work under pressure and thrive in a fast-paced, challenging environment.
- Excellent organizational, interpersonal, and follow-up skills with strong attention to detail and accuracy.
- Proficiency in retail math, KPI analysis, and Microsoft Office applications.
- Fluent in English.
- Competitive compensation package.
- Employee discount across Michael Kors and Jimmy Choo.
- Clothing allotment.
- Employee Wellbeing Programme.
Store Manager Leeds employer: Michael Kors
Michael Kors is an exceptional employer, offering a dynamic and creative work environment in the heart of London. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and collaboration across teams, ensuring that our Retail IT Analysts play a vital role in enhancing our retail technology landscape. Join us to be part of a globally-minded team that values innovation and fosters a culture of inclusivity and support.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Michael Kors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Michael Kors!
We think you need these skills to ace Store Manager Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Michael Kors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Michael Kors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Michael Kors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Michael Kors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
