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- Tasks: Provide Level 2 technical support for software and hardware issues in a fast-paced environment.
- Company: Join Michael Kors, a global luxury retail brand passionate about fashion and creativity.
- Benefits: Enjoy flexible working hours, remote work options, and exclusive employee discounts.
- Why this job: Be part of a dynamic team driving innovation and service improvement in a renowned company.
- Qualifications: Experience in 1st/2nd line support, strong communication skills, and knowledge of Microsoft technologies.
- Other info: Opportunity for internal mobility across Capri Brands and participation in wellness programs.
The predicted salary is between 28800 - 43200 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Department overview: European IT Infrastructure
Who You Are:
You are an experienced 1st/2nd line support professional who thrives in a rapidly changing environment. You are positive, reliable, self-motivated, and a team player. You have strong communication skills and can document clearly. You want to continue to grow your career using the latest technologies, working at a world-class, Global Luxury Retail Brand. You should be flexible and demonstrate good problem ownership; attention to detail is critical and you should always complete your work to the highest standards.
What You’ll Do:
- Reporting to the Senior Manager Servicedesk EMEA, you will provide technical Level 2 support to Michael Kors internal clients (corporate and retail) with the objective of solving software and hardware issues matching defined Service Levels (SLAs).
- Deliver 2nd line Support to the London, Madrid & Paris Corporate Offices
- Deliver exceptional priority support to all Executives in the London office
- Escalate issues to 3rd line as required
- Update all activities in the Support Desk ticketing system (Service Now)
- Deliver support resolutions within agreed SLA’s
- Co-ordinate on-site break-fix activities with all external suppliers
- Dealing with the new hire process
- Maintaining and updating technical documentation regularly
- Support corporate related projects including upgrades and replacements of hardware
- Drive continual service improvement through analysis of support ticket data
- Report on trends and performance against KPIs
- Contribute towards a global transformation program
You’ll Need to Have:
- Great interpersonal skills
- Microsoft Windows knowledge
- Active Directory
- Microsoft Office 365
- Ivanti LANDesk / RDC
- Industry standard helpdesk software (Service Now preferable)
- Mobile Device Management (MDM) technologies
- The ability to work under pressure and to deadlines
- Understanding the importance of business processes and compliance
We’d Love to See:
- Windows 10/Windows 11
- Office 365
- Ivanti
- Trend Micro/Apex One or similar
- Mobile Device management technologies (Airwatch etc)
- Previous Retail or Fashion industry experience
- Online tools knowledge such as Adobe, Smartsheet, Microsoft Office Tools
- Familiarity with Agile and Waterfall project management methodologies
MK Perks:
- Cross-brand Discount
- Exclusive Employee Sales
- Paid Parental Leave
- Generous Holiday Schedule and Vacation Days
- Summer Fridays
- Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
- Working from home on a rota basis
- Flexible working hours
- Thrive Wellness Program
- LifeWorks Employee Assistance Program
- #FeelGreat program that includes the following pillars: Connected Communities, Inspired Innovation, Responsible Future, Meaningful Experiences
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
L2 Support Engineer employer: Michael Kors
Contact Detail:
Michael Kors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows, Active Directory, and Service Now. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully resolved technical issues in previous roles. This will show that you can handle the fast-paced environment at Michael Kors and take ownership of problems.
✨Tip Number 3
Network with current or former employees of Michael Kors, especially those in IT roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your experience in retail or fashion, as this is a preferred background for the role. Showing your passion for the industry can set you apart from other candidates and align you with the company's values.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Level II Support Engineer position at Michael Kors. Tailor your application to highlight relevant experience in 1st/2nd line support and your ability to work under pressure.
Highlight Relevant Skills: In your CV and cover letter, emphasise your technical skills such as knowledge of Microsoft Windows, Active Directory, and helpdesk software like Service Now. Mention any experience with Mobile Device Management technologies and your familiarity with Agile and Waterfall methodologies.
Showcase Your Interpersonal Skills: Since the role requires great interpersonal skills, include examples in your application that demonstrate your ability to communicate effectively and work collaboratively within a team. This could be through past experiences or specific projects.
Tailor Your Application: Make sure to customise your cover letter for Michael Kors. Express your passion for fashion and how your background aligns with their values. Mention any previous experience in the retail or fashion industry to strengthen your application.
How to prepare for a job interview at Michael Kors
✨Show Your Technical Skills
Make sure to brush up on your knowledge of Microsoft Windows, Active Directory, and Office 365. Be prepared to discuss how you've used these technologies in previous roles, as well as any experience with helpdesk software like Service Now.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting hardware and software issues, be ready to share specific examples of how you've successfully resolved technical problems in the past. Highlight your attention to detail and ability to work under pressure.
✨Emphasise Communication Skills
Strong communication is key for this position. Practice explaining complex technical concepts in simple terms, as you may need to assist non-technical users. Also, be prepared to discuss how you document your support activities clearly.
✨Align with Company Values
Research Michael Kors and their commitment to diversity and inclusivity. Be ready to discuss how your personal values align with theirs and how you can contribute to a positive team environment in a fast-paced setting.
