At a Glance
- Tasks: Assist in managing store operations, sales, and customer service in a fast-paced environment.
- Company: Join the stylish team at Michael Kors, a leader in the fashion industry.
- Benefits: Competitive salary, career growth opportunities, and a creative work atmosphere.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Be part of a dynamic team and make a real impact in the fashion world.
- Qualifications: Passion for fashion and experience in retail or customer service.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Responsibilities
- Sales Generation: Meet personal and store sales goals. Assist in the tracking, monitoring, and communication of business results. Ensure an elevated level of sales and service is practiced by all associates; lead by example. Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales. Ensure all sales related policies and procedures are maintained. Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling team. Maintain a keen interest in the fashion industry and market trends.
- Customer Service: Ensure all associates provide the highest level of customer service. Build and maintain repeat clientele by utilizing personal client book and assisting team with utilizing their client books. Resolve all client problems and complaints quickly and effectively. Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).
- Operations: Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management. Support and assist in team training in all areas of appropriate register usage and maintenance. Understand and properly execute all management register functions. Participate in inventories. Understand and execute cash control procedures.
- Merchandising / Visual: Assist in the implementation and maintenance of all merchandising/visual directives. Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times. Ensure deliveries are properly processed in a timely manner. Identify and communicate product concerns in a timely manner. Communicate inventory needs to support the business goal.
- Human Resources: Assist in the recruitment, training and development of team. Assist in ensuring the integrity of payroll and the payroll process. Continually evaluate the performance of each associate and provide constant feedback to ensure results. Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary. Support and provide follow-up for all training programs, seminars etc. Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times.
Assistant Store Manager in Hove employer: Michael Kors
Michael Kors is an exceptional employer, offering a dynamic and creative work environment in the heart of London. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and collaboration across teams, ensuring that our Retail IT Analysts play a vital role in enhancing our retail technology landscape. Join us to be part of a globally-minded team that values innovation and fosters a culture of inclusivity and support.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Hove
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Michael Kors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Michael Kors!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Michael Kors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Michael Kors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Michael Kors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Michael Kors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
