At a Glance
- Tasks: Manage daily operations of a global ecommerce platform and optimise site performance.
- Company: Join a leading fashion brand with a focus on digital innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on operational excellence and career development.
- Why this job: Be part of a dynamic team enhancing customer experiences across multiple markets.
- Qualifications: 1-3 years in ecommerce, strong analytical skills, and a passion for customer experience.
The predicted salary is between 32000 - 40000 £ per year.
Job Overview
Digital Operations Coordinator, EMEA – London, reporting to the Assistant Manager, Digital Operations, EMEA.
Department overview: The Digital department, established in 2016, manages eight localized transactional websites serving 56 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa, and more.
The team focuses on enhancing customer experience, driving operational excellence, and accelerating online performance.
Responsibilities
- Run and optimise the day‑to‑day operations of the global ecommerce platform across all markets.
- Monitor site performance, coordinate operational activity, and support trading events, campaigns, promotions and seasonal sales.
- Identify opportunities for improvement and lead initiatives that drive operational excellence across the ecommerce ecosystem.
- Focus on revenue retention and loss prevention, protecting the business from fraud and handling disputes and chargebacks.
- Act as the main point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
- Coordinate the delivery of website updates, releases and enhancements, including accurate briefing, QA testing and validation.
- Produce regular reporting and analysis, identifying trends and actionable insights, utilizing AI tools where appropriate.
- Collaborate with internal teams and third‑party providers to resolve operational, fulfilment and payment‑related issues.
- Create and maintain operational documentation, processes and best practice guides.
Qualifications
- 1–3 years of experience in ecommerce or digital operations, ideally within fashion, lifestyle or retail.
- Experience managing multi‑market, localized ecommerce websites.
- Strong understanding of ecommerce operational processes: fulfilment, customer service, payments and returns.
- Proven ability to work cross‑functionally with technology, logistics, customer care and commercial teams.
- Experience with social selling, marketplace or concession platforms.
- Strong analytical skills, able to interpret data and extract actionable insights.
- Experience using AI tools for data analysis and reporting.
- Excellent communication, organisational and stakeholder management skills.
- Experience with ticketing and project management tools such as Jira, Asana, Monday. com or similar.
- Experience supporting QA/UAT testing and issue resolution.
- Experience with loss prevention processes, such as dispute and chargeback handling, is highly desirable.
- Desired Attributes
- Enthusiastic and proactive, self‑starter mindset.
- Team player with a positive, can‑do attitude.
- Passionate about the customer experience.
- Energetic, with a sense of urgency.
- Excellent communication, interpersonal and time management skills.
- Equal Employment Opportunity Statement
Michael Kors is an equal employment opportunity employer.
The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
Compensation
Salary range: £32,000.00 – £40,000.00 per annum.
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Digital Operations Coordinator EMEA employer: Michael Kors
Michael Kors is an exceptional employer, offering a dynamic and creative work environment in the heart of London. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and collaboration across teams, ensuring that our Retail IT Analysts play a vital role in enhancing our retail technology landscape. Join us to be part of a globally-minded team that values innovation and fosters a culture of inclusivity and support.
