At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic Michael Kors brand in a creative retail environment.
- Benefits: Competitive salary, clothing allowance, and employee wellbeing programme.
- Other info: Opportunities for growth in a fast-paced, inclusive workplace.
- Why this job: Be part of a passionate team making a real impact in fashion.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
— "I feel really lucky to be surrounded by such a great team.
I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs." - Michael Kors
Who You Are
You’re a results-oriented retail professional who thrives in a dynamic environment.
As Shop Manager, you lead by example—supporting your team to deliver exceptional customer experiences both in-store and virtually.
You approach challenges with adaptability, enthusiasm, and a solution-focused mindset, fostering a culture where everyone feels valued and empowered to succeed.
What You’ll Do
- People Inspire, coach, and support the host store team to build a culture of accountability and high performance.
- Assist in onboarding and developing new team members, ensuring inclusive and effective training.
- Provide constructive feedback to help team members grow and succeed.
- Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.
- Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.
- Sales Meet and exceed Shop in Shop sales goals holding self and the team accountable for the results.
- Analyze reports and develop action plans to ensure expectations are met or exceeded.
- Track and communicate business results and opportunities, driving sales and product knowledge.
- Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively.
- Demonstrate sales leadership by playing an active role on the selling floor.
- Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
- Identify and communicate product and inventory needs in a timely manner.
- Educate retail partner sales associates on Michael Kors' selling experience.
- Manage and conduct weekly/monthly business overview and seasonal product training with retail partners’ sales manager, selling specialist and associates.
- Service Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
- Support consistent client communication using all available tools and channels.
- Manage the client database to identify opportunities for engagement and growth.
- Maintain a visible presence and model elevated service standards.
- Empower team members to resolve customer concerns with empathy and autonomy.
- Operations Ensure the shop-in-shop and stockroom are well-maintained, organized, and accessible.
- Partner with retail teams to keep visual graphics current and impactful.
- Oversee timely processing of deliveries and stock placement.
- Maintain open communication with corporate, regional, and district teams.
- Collaborate on visual merchandising strategies and ensure consistent execution.
- Use company communication platforms effectively and follow through on required actions.
You’ll Need to Have
- Proven experience in retail and team leadership within a dynamic environment
- Comfort with technology and ability to use digital tools to enhance customer experience
- Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude
- Strong organizational and interpersonal skills, with attention to detail Proficiency in retail metrics, KPIs, and Microsoft Office
- Effective communication skills in English
What We Offer
- Competitive compensation package
- Clothing allotment
- Employee Wellbeing programme
- Compensation Range: 31,000.00 - 54,500.00 GBP
The Company is an equal employment opportunity employer.
The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at
In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range.
The range for this position will vary based on role requirements, skill set, and years of experience.
Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear.
His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products.
Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro.
In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.
At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach.
Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous.
Kors has also been the recipient of numerous industry awards and accolades within the fashion industry.
The fashion designer also focuses on giving back.
For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City.
In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger.
Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program.
To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.
For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.
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sales associate John Lewis Cheadle employer: Michael Kors
Michael Kors is an exceptional employer, offering a dynamic and creative work environment in the heart of London. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and collaboration across teams, ensuring that our Retail IT Analysts play a vital role in enhancing our retail technology landscape. Join us to be part of a globally-minded team that values innovation and fosters a culture of inclusivity and support.
StudySmarter Expert Advice🤫
We think this is how you could land sales associate John Lewis Cheadle
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Michael Kors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Michael Kors!
We think you need these skills to ace sales associate John Lewis Cheadle
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Michael Kors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Michael Kors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Michael Kors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Michael Kors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
