At a Glance
- Tasks: Support clienteling and omni-selling programmes while coordinating tools and communications across EMEA.
- Company: Join the iconic Michael Kors team in a creative, fast-paced environment.
- Benefits: Gain valuable experience in fashion and customer experience management.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of a global brand and make a real impact on customer engagement.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
ROLE PROFILE
The Customer Experience Coordinator plays a key operational role in supporting Michael Kors’ clienteling, omni-selling and social clienteling programmes across EMEA. Reporting to the Director, Customer Experience & Omni Enablement, the role is responsible for the day-to-day execution, governance and performance tracking of clienteling activity across stores. The role acts as a central point of coordination for clienteling tools, scripts, content, store communications and reporting, helping to ensure consistency, quality and timely execution across markets. The Coordinator supports store teams and field leaders by translating strategy into clear, practical materials, monitoring adoption and performance, and helping clienteling activity run smoothly and effectively.
KEY RESPONSIBILITIES:
- Clienteling Operations & Tool Governance
- Manage the day-to-day operation of clienteling tools across EMEA, including Tulip Clienteling and WhatsApp Business.
- Upload and maintain scripts, messaging templates and assets, ensuring accuracy, brand consistency and readiness for localisation.
- Conduct regular WhatsApp and Tulip audits and spot checks to monitor quality, compliance and best-practice use.
- Act as the first point of contact for store and field teams on clienteling queries, issues and requests.
- Support the ongoing maintenance and refresh of the Client Experience Toolkit with the Field CX & Enablement Manager, keeping tools, content and best practices current, accessible and store-ready.
- Manage Google Local Posts for EMEA stores, ensuring content is accurate, timely, on-brand and aligned with key clienteling moments and campaigns.
- Coordinate the setup, delivery and tracking of clienteling-led sweepstakes and local activations, ensuring accuracy, compliance and clear communication for store teams.
- Social Clienteling & Store Content Coordination
- Coordinate the day-to-day activity of the Store Content Creator and Social Clienteling network.
- Collect, review and organise store-created content to ensure alignment with brand, CX and governance guidelines.
- Own the weekly Social Clienteling Recap, highlighting best practice, top-performing content and key learnings.
- Support the Director and Field Enablement Lead in scaling social clienteling through clear processes, timelines and communication.
- Clienteling Communications & Weekly Updates
- Produce and share the weekly Clienteling Update for stores and field leadership, covering:
- Key priorities and focus areas
- New scripts and assets
- Best practices and performance highlights
- Ensure communication is clear, concise and store-ready to reduce noise and support action.
- Performance Tracking, Reporting & Insights
- Run and maintain clienteling performance reporting, tracking KPIs including outreach, conversion, retention, virtual selling and influenced sales.
- Support qualitative reporting through Tulip insights, audits and store feedback.
- Prepare clear and accurate weekly, monthly and seasonal reporting for leadership, linking activity to commercial and CX outcomes.
- Identify patterns, risks and opportunities in the data, and share insights with the Director and CX leadership team.
- Campaign & Calendar Coordination
- Support clienteling campaigns and key moments by coordinating timelines, assets and uploads across tools.
- Maintain the EMEA Clienteling & Key Moments Calendar, aligned with global, regional and local initiatives.
- Work closely with CRM, Retail Marketing and Analytics teams to support campaign launches and post-campaign analysis.
- Enablement & Content Support
- Support the maintenance and ongoing update of clienteling training content, scripts and best-practice examples.
- Prepare presentations, briefs and summaries for seasonal launches, leadership updates and field meetings.
- Provide operational support for Experience Experts meetings, workshops and CX forums, including agendas, materials and follow-ups.
Customer Experience Coordinator in London employer: Michael Kors Stores California
Michael Kors is an exceptional employer that fosters a dynamic and creative work environment, perfect for those passionate about fashion and customer experience. With a strong emphasis on employee growth, the company offers numerous opportunities for professional development and collaboration across diverse teams in the EMEA region. Employees benefit from a supportive culture that values innovation and inclusivity, making it an ideal place for individuals seeking meaningful and rewarding careers.
Contact Details:
Michael Kors Stores California Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Michael Kors on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the latest trends in clienteling and customer experience. Show us that you're not just passionate about fashion, but also about how to enhance the customer journey!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to teamwork and problem-solving. We want to see how you handle challenges and collaborate with others in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Michael Kors.
We think you need these skills to ace Customer Experience Coordinator in London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! We want to see how your interests align with our brand and the role of Customer Experience Coordinator.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, less is often more!
Tailor Your Application:Make sure to customise your application for this specific role. Highlight relevant experiences that relate to clienteling and customer experience, as we’re looking for someone who can hit the ground running.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Michael Kors Stores California
✨Know Your Clienteling Tools
Familiarise yourself with clienteling tools like Tulip and WhatsApp Business before the interview. Be ready to discuss how you would manage these tools and ensure brand consistency, as this role heavily relies on them.
✨Showcase Your Communication Skills
Since the role involves producing clear communications for store teams, prepare examples of how you've effectively communicated complex information in previous roles. Highlight your ability to create concise updates and reports.
✨Demonstrate Your Passion for Fashion
Michael Kors is all about fashion, so make sure to express your enthusiasm for the brand and the industry. Share any relevant experiences or insights that showcase your understanding of current trends and customer expectations.
✨Prepare for Performance Tracking Questions
Expect questions about how you would track and report on clienteling performance. Brush up on key performance indicators (KPIs) relevant to customer experience and be ready to discuss how you would analyse data to identify opportunities.
