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- Tasks: Manage complaints from start to finish and improve processes in a customer-focused environment.
- Company: Join a growing insurance operations team with a modern approach.
- Benefits: Enjoy a competitive salary, performance bonuses, and a comprehensive benefits package.
- Other info: Great opportunities for career progression in a tech-enabled environment.
- Why this job: Take ownership of your role and make a real difference in customer satisfaction.
- Qualifications: 2+ years in insurance complaints or quality assurance with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment.
This role suits:
- An experienced complaints or quality assurance specialist seeking full ownership and autonomy
- A senior claims professional looking to specialise and help build a function from the ground up
What you’ll be doing:
- Managing complaint investigations end-to-end
- Reviewing outcomes, customer journeys, and regulatory considerations
- Building and improving processes, templates, and workflows as the function develops
- Supporting operational teams with complaint handling best practice
- Identifying trends, root causes, and performance insights
- Working with internal stakeholders and external partners
- Maintaining accurate audit, compliance, and reporting standards
What we’re looking for:
- 2+ years’ experience in insurance complaints, QA, customer resolutions, or regulatory/compliance roles
- Strong written communication and decision-making ability
- Comfortable working independently in a fast-paced environment
- Data-aware with an ability to interpret trends and performance metrics
- Organised, proactive, and customer-focused mindset
- Leadership, coaching, or mentoring exposure is a plus
- Experience in scaling or evolving operational environments is beneficial
What’s on offer:
- Competitive salary
- Performance-related bonus
- Benefits package including healthcare and pension
- 28 days annual leave
- Strong progression opportunities
- Exposure to a modern, technology-enabled claims environment
UK or Ireland work authorisation required.
For a confidential discussion, feel free to message directly.
Servicing Complaint Handler employer: Michael James Associates
Contact Detail:
Michael James Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicing Complaint Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Complaints Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your complaint handling skills. Think of real-life examples where you've managed complaints effectively, as this will show your potential employer that you can take ownership and drive improvements in their processes.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that suit your experience in insurance complaints and quality assurance – we’ve got some great opportunities waiting for you!
✨Tip Number 4
Stay organised during your job search. Keep track of the roles you’ve applied for, follow up on applications, and prepare tailored questions for each interview. This shows your proactive mindset and helps you stand out as a candidate.
We think you need these skills to ace Servicing Complaint Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaints handling and quality assurance. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your ability to communicate effectively, just like you would in the job!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've tackled complaints or improved processes in the past. We’re looking for candidates who can demonstrate their analytical skills and proactive mindset, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Michael James Associates
✨Know Your Complaints Inside Out
Make sure you brush up on common complaints in the insurance sector. Familiarise yourself with the processes and regulations that govern complaint handling. This will not only show your expertise but also demonstrate your commitment to understanding the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed complaints or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Be Data-Driven
Since the role requires interpreting trends and performance metrics, come prepared with insights from your past experiences. Discuss how you've used data to identify root causes of complaints and how that led to improvements in customer satisfaction.
✨Demonstrate Leadership Potential
Even if you're not applying for a leadership role, showing that you can mentor or coach others is a big plus. Share instances where you've guided colleagues or contributed to team development, as this aligns well with the company's focus on building a strong function.