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- Tasks: Lead and mentor a dynamic team of Claims Handlers in a fast-paced environment.
- Company: Expanding insurance services business focused on consumer warranty and electronics claims.
- Benefits: Competitive salary, performance bonuses, healthcare, pension, and generous leave.
- Other info: Great long-term progression opportunities and a supportive team culture.
- Why this job: Step into leadership and make a real impact in a tech-driven claims environment.
- Qualifications: Experience in claims handling, strong organisational skills, and a proactive mindset.
The predicted salary is between 40000 - 50000 £ per year.
An expanding insurance services business is hiring a Claims Team Lead to support a growing operation focused on consumer warranty, mobile device, and electronics-related claims. This opportunity would suit either:
- An experienced Claims Team Leader looking for broader responsibility and faster progression
- A senior Claims Handler ready to take the next step into people leadership
The role will involve:
- Leading, mentoring, and developing a team of Claims Handlers
- Monitoring team performance across service, quality, and productivity
- Managing workloads, escalations, and operational priorities
- Conducting quality reviews and supporting continuous improvement
- Working closely with internal stakeholders and insurer partners
- Remaining technically involved with a smaller caseload
Ideal background:
- Experience within gadget, warranty, consumer electronics, mobile device, or similar claims environments
- Strong organisational and decision-making skills
- Comfortable working with KPIs, SLAs, and operational reporting
- Proactive and commercially minded approach
- Previous mentoring, coaching, or leadership exposure is advantageous
- Experience within fast-paced or scaling environments is beneficial
Package includes:
- Competitive salary
- Performance-related bonus structure
- Benefits package including healthcare and pension
- Generous annual leave allowance
- Strong long-term progression opportunities
- Exposure to a modern, technology-driven claims environment
Applicants must have the right to work in the UK or Ireland.
For more information or a confidential discussion, feel free to message me directly.
Claims Team Lead in Preston employer: Michael James Associates
Contact Detail:
Michael James Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Lead in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims management. Think about your past experiences and how they align with leading a team. We want you to shine when discussing your leadership style!
✨Tip Number 3
Showcase your achievements! When you get the chance to talk about your experience, highlight specific examples of how you've improved team performance or handled escalations. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Team Lead in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant claims handling background to show us you're the right fit for the Claims Team Lead role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this opportunity. Share specific examples of how you've led teams or improved processes in previous roles, so we can see your proactive approach in action.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, especially around KPIs and SLAs, as this will resonate with our operational focus.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Michael James Associates
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of consumer warranty and electronics-related claims. Familiarise yourself with common issues and resolutions in these areas, as well as any relevant KPIs and SLAs. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Style
Prepare to discuss your approach to mentoring and developing team members. Think of specific examples where you've successfully led a team or handled escalations. This will help demonstrate your readiness for the Claims Team Lead role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to team performance and operational priorities. Practise how you would manage workloads or conduct quality reviews. This will help you articulate your decision-making process effectively.
✨Engage with Stakeholders
Since the role involves working closely with internal stakeholders and insurer partners, be prepared to discuss how you would build and maintain those relationships. Share any past experiences where collaboration led to improved outcomes, showcasing your proactive and commercially minded approach.