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- Tasks: Manage complaints from start to finish and improve processes in a customer-focused environment.
- Company: Join a growing insurance operations team with a modern approach.
- Benefits: Enjoy a competitive salary, performance bonuses, and a comprehensive benefits package.
- Other info: Great opportunities for career progression in a tech-enabled environment.
- Why this job: Take ownership of a key function and make a real impact in a dynamic role.
- Qualifications: 2+ years in insurance complaints or quality assurance with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment.
This role suits:
- An experienced complaints or quality assurance specialist seeking full ownership and autonomy
- A senior claims professional looking to specialise and help build a function from the ground up
What you’ll be doing:
- Managing complaint investigations end-to-end
- Reviewing outcomes, customer journeys, and regulatory considerations
- Building and improving processes, templates, and workflows as the function develops
- Supporting operational teams with complaint handling best practice
- Identifying trends, root causes, and performance insights
- Working with internal stakeholders and external partners
- Maintaining accurate audit, compliance, and reporting standards
What we’re looking for:
- 2+ years’ experience in insurance complaints, QA, customer resolutions, or regulatory/compliance roles
- Strong written communication and decision-making ability
- Comfortable working independently in a fast-paced environment
- Data-aware with an ability to interpret trends and performance metrics
- Organised, proactive, and customer-focused mindset
- Leadership, coaching, or mentoring exposure is a plus
- Experience in scaling or evolving operational environments is beneficial
What’s on offer:
- Competitive salary
- Performance-related bonus
- Benefits package including healthcare and pension
- 28 days annual leave
- Strong progression opportunities
- Exposure to a modern, technology-enabled claims environment
UK or Ireland work authorisation required.
For a confidential discussion, feel free to message directly.
Legal Complaints Handler employer: Michael James Associates
Contact Detail:
Michael James Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in complaints or quality assurance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of complaint handling best practices. We recommend practising common interview questions related to customer resolutions and regulatory considerations to show you’re the right fit for the role.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've interpreted trends and performance metrics in past roles. This will demonstrate your ability to identify root causes and improve processes, which is key for the Complaints Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Legal Complaints Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaints handling and quality assurance. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. We’re looking for someone who can articulate their thoughts well, so let your writing shine!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've tackled complaints or improved processes in the past. We love seeing candidates who can think critically and provide solutions, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Michael James Associates
✨Know Your Complaints Inside Out
Make sure you’re well-versed in common complaints within the insurance sector. Brush up on case studies or examples where you've successfully managed complaints, as this will show your expertise and understanding of the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you identify trends and root causes in complaints. Bring examples of how you've used data to improve processes or outcomes in previous roles, as this will highlight your ability to make data-driven decisions.
✨Demonstrate Your Communication Prowess
Since strong written communication is key, practice articulating your thoughts clearly and concisely. You might even want to prepare a brief written summary of a past complaint resolution to share during the interview.
✨Emphasise Your Proactive Mindset
Share instances where you took the initiative to improve processes or mentor others. This will show that you’re not just reactive but also proactive in enhancing customer experiences and operational efficiency.