IT Service Management Analyst

ITSM Analyst – ServiceNow – ITIL – Hybrid – City of London

Our client a Legal firm are seeking an IT Service Management Analyst – ServiceNow ITIL ITSM Incident management role

Working with IT and the business to manage the activity of prioritised incidents, identify and manage timely service restoration
Experience 3+ years working with global and virtual teams
Ideally 5 years experience in Service Management, including Incident, Problem, Request Fulfillment, Change Management and Service Levels
Experience chairing and managing Change Advisory Board meetings and workshops
Excellent communication, a strong problem solver – people person
Demonstrated experience identify analyse engage, and influence a spectrum of stakeholders
Candidate must be able to demonstrate proven ability to deliver high service levels in a high-pressured environment
Excellent ServiceNow, preferably as a Service Management tool.
Good report producing skills in ServiceNow to assist with analysis of trends would be an advantage.

Morning calls will be needed to talk to Australia

Previous law firm experience or a professional services environment (eg, consulting or accounting) would be a distinct advantage, although not essential.
ITIL/ITSM Certification (desired)