Information Technology Service Management Analyst

ITSM Analyst – ServiceNow – ITIL – Hybrid – London Salary is £50K – £63K Our client a Legal firm are seeking an IT Service Management Analyst – ServiceNow ITIL ITSM Incident management role. Working with IT and the business to manage the activity of prioritised incidents, identify and manage timely service restoration. Experience 3+ years working with global and virtual teams Ideally 5 years experience in Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels Experience chairing and managing Change Advisory Board meetings and workshops Excellent communication, a strong problem solver – people person Demonstrated experience identify analyse engage, and influence a spectrum of stakeholders Candidate must be able to demonstrate proven ability to deliver high service levels in a high-pressured environment Excellent ServiceNow, preferably as a Service Management tool. Good report producing skills in ServiceNow to assist with analysis of trends would be an advantage. Morning calls will be needed to talk to Australia Previous law firm experience or a professional services environment (eg, consulting or accounting) would be a distinct advantage, although not essential. ITIL/ITSM Certification (desired)