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- Tasks: Lead and mentor a dynamic team of Claims Handlers in a fast-paced environment.
- Company: Expanding insurance services business focused on consumer warranty and electronics claims.
- Benefits: Competitive salary, performance bonuses, healthcare, pension, and generous leave.
- Other info: Great long-term progression opportunities and a supportive team culture.
- Why this job: Step into leadership and make a real impact in a tech-driven claims environment.
- Qualifications: Experience in claims handling, strong organisational skills, and a proactive mindset.
The predicted salary is between 35000 - 45000 £ per year.
An expanding insurance services business is hiring a Claims Team Lead to support a growing operation focused on consumer warranty, mobile device, and electronics-related claims. This opportunity would suit either:
- An experienced Claims Team Leader looking for broader responsibility and faster progression
- A senior Claims Handler ready to take the next step into people leadership
The role will involve:
- Leading, mentoring, and developing a team of Claims Handlers
- Monitoring team performance across service, quality, and productivity
- Managing workloads, escalations, and operational priorities
- Conducting quality reviews and supporting continuous improvement
- Working closely with internal stakeholders and insurer partners
- Remaining technically involved with a smaller caseload
Ideal background:
- Experience within gadget, warranty, consumer electronics, mobile device, or similar claims environments
- Strong organisational and decision-making skills
- Comfortable working with KPIs, SLAs, and operational reporting
- Proactive and commercially minded approach
- Previous mentoring, coaching, or leadership exposure is advantageous
- Experience within fast-paced or scaling environments is beneficial
Package includes:
- Competitive salary
- Performance-related bonus structure
- Benefits package including healthcare and pension
- Generous annual leave allowance
- Strong long-term progression opportunities
- Exposure to a modern, technology-driven claims environment
Applicants must have the right to work in the UK or Ireland.
For more information or a confidential discussion, feel free to message me directly.
Locations
Claims Team Lead in Hampshire, Portsmouth employer: Michael James Associates
Contact Detail:
Michael James Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Lead in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and claims management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples of how you've led teams or improved processes. Numbers speak volumes, so don’t shy away from sharing KPIs you’ve hit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our growing team.
We think you need these skills to ace Claims Team Lead in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Team Lead role. Highlight your experience in leading teams and managing claims, especially in consumer electronics or warranty sectors. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, don’t forget to showcase any mentoring or coaching experience you have. We’re keen on seeing how you've developed others in previous roles, so share those success stories with us!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael James Associates
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of consumer warranty and electronics-related claims. Be ready to discuss specific scenarios you've handled in the past, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in mentoring or leading teams. Think about how you've developed others in previous roles and be ready to share your approach to managing workloads and performance.
✨Familiarise Yourself with KPIs and SLAs
Since the role involves working with KPIs and SLAs, it’s crucial to demonstrate your understanding of these metrics. Bring examples of how you've used them to drive team performance and improve service quality in your previous positions.
✨Engage with Stakeholders
Be prepared to discuss how you’ve collaborated with internal stakeholders and insurer partners in the past. Highlight your communication skills and how you’ve navigated relationships to achieve operational success.