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- Tasks: Lead and shape our Customer Success function, engaging and supporting insurance clients.
- Company: Fast-growing InsurTech start-up with a focus on innovation.
- Benefits: Autonomy in your role, growth opportunities, and support from a committed leadership team.
- Why this job: Make a real impact in a transformative industry while building something meaningful.
- Qualifications: Experience in InsurTech or SaaS platforms, strong relationship management skills.
- Other info: Opportunity to grow into a leadership role as the company scales.
The predicted salary is between 36000 - 60000 £ per year.
We're a fast-growing InsurTech start-up at a pivotal moment in our journey. As we scale our innovative SaaS platform, we're building a world-class Customer Success function from the ground up—and we need an exceptional leader to make it happen.
This is a rare opportunity to shape and lead our Customer Success function from scratch. You'll be the architect of how we engage, support, and delight our insurance clients, while setting the foundation for a team that will grow alongside our business.
As our Customer Success Manager, you'll be the trusted partner our clients rely on. You'll combine strategic relationship management with hands-on technical expertise, delivering compelling platform demonstrations and ensuring our clients extract maximum value from our solution.
What You'll Do
- You'll build our Customer Success playbook from the ground up, establishing processes, metrics, and best practices that will scale with us.
- Working directly with insurance clients, you'll understand their unique challenges, demonstrate our platform's capabilities, and guide them toward success.
- You'll be equally comfortable presenting to C-suite executives and working through technical implementations with operations teams.
What We're Looking For
- You have demonstrable experience in the InsurTech space or have worked as a vendor providing SaaS platforms to insurance companies.
- You understand the insurance landscape, speak the language, and know what matters to these clients.
- You've built something from nothing before. Whether you've established a Customer Success function, led a new team, or pioneered a strategic initiative, you know what it takes to create structure from ambiguity and have the leadership experience to pull it off.
- You're technically confident, capable of delivering engaging product demonstrations that showcase real business value.
- You're also exceptional client-facing, building relationships that turn customers into advocates.
Why Join Us
You'll have genuine autonomy to build this function your way, with the backing of a leadership team committed to customer success. You'll work at the intersection of insurance and technology during one of the industry's most transformative periods. And you'll have the opportunity to grow into a leadership role as we scale.
If you're ready to make your mark and build something meaningful, we'd love to hear from you.
Customer Success Manager in England employer: Michael James Associates
Contact Detail:
Michael James Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the InsurTech space, attend industry events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising your product demonstrations and client engagement strategies. We want to see how you can bring our platform to life and make it resonate with clients.
✨Tip Number 3
Research is key! Understand our company, our clients, and the challenges they face. This knowledge will help you tailor your approach and show us that you're genuinely interested in making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and building something amazing together.
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining our team and how you can contribute to building our Customer Success function.
Tailor Your Experience: Make sure to highlight your relevant experience in the InsurTech space or with SaaS platforms. We’re looking for someone who understands the insurance landscape, so connect your past roles to what we’re doing at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills and experiences align with the role of Customer Success Manager.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Michael James Associates
✨Know Your InsurTech Stuff
Make sure you brush up on the latest trends and challenges in the InsurTech space. Understand the specific needs of insurance clients and be ready to discuss how your experience aligns with their expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've built teams or functions from scratch. Highlight your ability to create structure from ambiguity, as this is crucial for the role. Be ready to discuss your strategic vision for a Customer Success function.
✨Demonstrate Technical Confidence
Practice delivering engaging product demonstrations that highlight real business value. Be prepared to explain complex technical concepts in simple terms, as you'll need to communicate effectively with both C-suite executives and operations teams.
✨Build Rapport with Clients
Think about how you can turn customers into advocates. Prepare to share stories of successful client relationships you've built in the past, and be ready to discuss your approach to understanding and addressing client challenges.
