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- Tasks: Lead and mentor a dynamic team of Claims Handlers in a fast-paced environment.
- Company: Expanding insurance services business focused on consumer warranty and electronics claims.
- Benefits: Competitive salary, performance bonuses, healthcare, pension, and generous leave.
- Other info: Great long-term progression opportunities and a supportive team culture.
- Why this job: Step into leadership and make a real impact in a tech-driven claims environment.
- Qualifications: Experience in claims handling, strong organisational skills, and a proactive mindset.
The predicted salary is between 35000 - 45000 £ per year.
An expanding insurance services business is hiring a Claims Team Lead to support a growing operation focused on consumer warranty, mobile device, and electronics-related claims. This opportunity would suit either:
- An experienced Claims Team Leader looking for broader responsibility and faster progression
- A senior Claims Handler ready to take the next step into people leadership
The role will involve:
- Leading, mentoring, and developing a team of Claims Handlers
- Monitoring team performance across service, quality, and productivity
- Managing workloads, escalations, and operational priorities
- Conducting quality reviews and supporting continuous improvement
- Working closely with internal stakeholders and insurer partners
- Remaining technically involved with a smaller caseload
Ideal background:
- Experience within gadget, warranty, consumer electronics, mobile device, or similar claims environments
- Strong organisational and decision-making skills
- Comfortable working with KPIs, SLAs, and operational reporting
- Proactive and commercially minded approach
- Previous mentoring, coaching, or leadership exposure is advantageous
- Experience within fast-paced or scaling environments is beneficial
Package includes:
- Competitive salary
- Performance-related bonus structure
- Benefits package including healthcare and pension
- Generous annual leave allowance
- Strong long-term progression opportunities
- Exposure to a modern, technology-driven claims environment
Applicants must have the right to work in the UK or Ireland.
For more information or a confidential discussion, feel free to message me directly.
Claims Team Lead in Basingstoke employer: Michael James Associates
Contact Detail:
Michael James Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Lead in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and claims management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples of how you've led teams or improved processes. Numbers speak volumes, so don’t shy away from sharing KPIs you’ve hit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Claims Team Lead in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Team Lead role. Highlight your experience in leading teams and managing claims, especially in consumer electronics or warranty sectors. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, don’t forget to showcase any mentoring or coaching experience you have. We’re keen on seeing how you've developed others in previous roles, so share those success stories with us!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Michael James Associates
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of consumer warranty and electronics-related claims. Familiarise yourself with common issues and resolutions in these areas, as well as any relevant KPIs and SLAs. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led or mentored teams in the past. Think about specific situations where you improved team performance or handled escalations effectively. This will demonstrate your capability to lead a team of Claims Handlers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing workloads or resolving conflicts within your team. Practise your responses to these scenarios, focusing on your decision-making process and how you would support continuous improvement.
✨Engage with Stakeholders
Since the role involves working closely with internal stakeholders and insurer partners, be prepared to discuss how you would build and maintain these relationships. Highlight any past experiences where you successfully collaborated with different teams or external partners.