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- Tasks: Assist with viewings, client communication, and record management every weekend.
- Company: Join Michael Graham, a reputable estate agency known for its excellent service.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a dynamic team.
- Why this job: Perfect for those seeking to develop customer service skills in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Work Saturdays 9am - 5pm, with occasional Sundays; ideal for students!
The successful candidate will need to be able to arrange viewings, liaise with clients, record accurately on applicants or property information, liaise with members of staff in office and update records for the office. More generally, they will need to form part of, and support, the busy residential sales and lettings team. Your working hours will be every Saturday 9am – 5pm and the occasional Sunday.
Key responsibilities
- Deal with incoming calls to the branch in a polite and friendly manner.
- Log all phone calls correctly under CRM system.
- Maintain records on CRM system on a daily basis.
- Ensure all appointments are updated in the CRM diary for the office.
- Register applicants accurately – Register to the working negotiator of the set weekend.
- Register properties accurately on CRM system – This will involve booking market appraisals in the diary.
- Liaise with customers and clients in a professional, polite and respectful manner fitting of a representative.
- Efficiently processing customer correspondence and taking ownership of queries and complaints.
- Handling and processing data with a high level of accuracy.
- Dedication to providing first class service client care and service.
- Process and accurately log all customer responses.
- Undertake any other responsibilities as specifically directed and agreed with your Manager. These duties, in addition to those above, will be required to support your team and /or benefit your development within the Company.
- Follow health and safety procedures.
Job Types: Part-time, Permanent
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Michael Graham is the trading name of Michael Graham Estate Agents Limited and is registered in England and Wales
Company Registration Number: 3646844 | Registered Office: The Pinnacle, Building A, 150 – 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 1FD | VAT Registration Number: 715 3525 50
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Weekend Assistant employer: Michael Graham Estate Agents
Contact Detail:
Michael Graham Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Assistant
✨Tip Number 1
Familiarise yourself with the CRM system mentioned in the job description. Understanding how to log calls and maintain records accurately will show your potential employer that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Being polite and professional is key, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research Michael Graham as a company. Knowing their values and what they stand for can help you tailor your approach during any interviews and demonstrate your genuine interest in being part of their team.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially regarding weekend work. Showing that you are committed to the role and can adapt to the needs of the team will make you a more attractive candidate.
We think you need these skills to ace Weekend Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Weekend Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Michael Graham and how you can contribute to their residential sales and lettings team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service, administration, or real estate. Be sure to include examples of how you've successfully handled client interactions and maintained accurate records.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Michael Graham Estate Agents
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Weekend Assistant. Familiarise yourself with tasks like arranging viewings, liaising with clients, and maintaining records on the CRM system. This will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Excellent Communication Skills
Since you'll be dealing with clients and customers, it's crucial to showcase your communication skills during the interview. Practice polite and professional responses, and be ready to discuss how you would handle various customer interactions or complaints.
✨Show Your Team Spirit
The role involves supporting a busy sales and lettings team, so highlight any previous experience working in a team environment. Share examples of how you've collaborated with others to achieve common goals, as this will demonstrate your ability to fit into their team.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the company and the role. Ask about the team dynamics, training opportunities, or what a typical weekend looks like for a Weekend Assistant. This not only helps you gather information but also leaves a positive impression.