At a Glance
- Tasks: As a Reservationist, you'll handle guest bookings and provide top-notch customer service.
- Company: Join Lympstone Manor, a 5-star luxury hotel known for exceptional hospitality and stunning views.
- Benefits: Enjoy competitive pay, generous holiday, staff discounts, and free meals.
- Other info: Employee accommodation available; easy access via public transport.
- Why this job: Be part of a passionate team dedicated to creating memorable experiences in a beautiful setting.
- Qualifications: Previous experience in luxury hotels is essential; strong communication and teamwork skills are a must.
The predicted salary is between 22000 - 28000 £ per year.
Location: Lympstone Manor 5* Luxury between Exeter and Exmouth
Resort information: https://lympstonemanor.co.uk/
Hours: Full time
Relationships: Reservation team, Front of House team, Sales & Events team
Welcome
Become part of the something bigger. Lympstone Manor is the home of five red star exceptional luxury. A leading member of Relais & Chateau, our 21 contemporary bedrooms, 6 luxury shepherds huts, Michelin Star and 5 AARosette restaurant, brand new swimming pool and clubhouse, world-class winecellar and vineyard guarantee an experience for all to adore.
Make a difference. People and passion are why we exist. We strive to achieve the exceptional in all that we do. Each of us are empowered to deliver a personal experience, to be the leaders in service and hospitality. If you understand what it takes to deliver memorable moments and you truly believe you can make a difference to someone else's day, we want to hear from you.
Our team is at the heart of our business. Our success depends on them, so we make sure they’re happy. The Michael Caines Collection offers incredible opportunities for talented, committed and passionate people who are looking to progress a career within hospitality. We champion personality, reward excellence and develop dreams.
Discover the role
We are looking for a Reservationist to join our team. The ideal candidate will need good communication skills and the ability to work as part of a team. You will be expected to provide your HOD with all the support they need and have a positive and flexible attitude towards your working environment.
What you’ll be doing
- Interact with customers in a professional, friendly and confident manner.
- Handle guest reservations & bookings to the correct standard.
- Build rapport with guests in order to maximise sales opportunities and generate future business.
- Communicate and share knowledge with other hotel departments on a regular basis.
- Work closely with the Front office team to ensure a smooth, effective and courteous service at all times.
Who we’re looking for
- Previous experience in 5-star luxury hotels essential.
- Good organisational skills and time management.
- Attention to detail.
- Teamwork, flexibility and interpersonal skills.
- Ability to focus in a busy environment.
Discover the rewards
- Generous monthly service charge addition.
- 28 days holiday per year.
- Staff company benefits and discounts.
- Free staff meals.
- 25% discount in the restaurant on Food and Beverage.
- Staff Bed and Breakfast Rate.
- Introduce a friend bonus.
Reservationist £26,984.10 plus tronc in Exmouth employer: Michael Caines Ltd
Lympstone Manor, part of the prestigious Michael Caines Collection, is an exceptional employer that values professionalism and teamwork in delivering a five-star guest experience. Located in the picturesque Devon, we offer competitive service charges, generous holiday entitlement, and a supportive work culture that fosters personal and professional growth. Join us to be part of a dedicated team where your contributions are recognised and celebrated in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist £26,984.10 plus tronc in Exmouth
✨Tip Number 1
Familiarise yourself with Lympstone Manor's offerings and values. Understanding their commitment to exceptional luxury and service will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Lympstone Manor. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your knowledge of the hospitality industry, particularly in luxury settings. Being able to discuss trends, customer service excellence, and your previous experiences in similar environments will set you apart from other candidates.
✨Tip Number 4
Prepare specific examples of how you've successfully handled guest interactions in the past. Highlighting your ability to build rapport and manage reservations effectively will show that you're ready to excel as a Reservationist.
We think you need these skills to ace Reservationist £26,984.10 plus tronc in Exmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in luxury hospitality, particularly in 5-star hotels. Emphasise your communication skills and teamwork abilities, as these are crucial for the Reservationist role.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of Lympstone Manor's values. Mention specific experiences where you delivered exceptional customer service or worked effectively in a team.
Showcase Relevant Skills:In your application, clearly outline your organisational skills, attention to detail, and ability to thrive in a busy environment. Use examples from previous roles to demonstrate these skills.
Research the Company:Familiarise yourself with Lympstone Manor and its offerings. Understanding their mission and values will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Michael Caines Ltd
✨Showcase Your Communication Skills
As a Reservationist, strong communication skills are essential. Be prepared to demonstrate your ability to interact with customers in a friendly and professional manner during the interview. Practice articulating your thoughts clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in 5-star luxury hotels. Share specific examples of how you handled guest reservations and built rapport with guests, as this will show that you understand the expectations of the role.
✨Demonstrate Teamwork and Flexibility
The role requires working closely with various teams. Be ready to provide examples of how you've successfully collaborated with others in a busy environment. Emphasise your flexibility and willingness to adapt to changing situations.
✨Research the Company Culture
Familiarise yourself with Lympstone Manor's values and mission. During the interview, express how your personal values align with theirs, particularly around passion, integrity, and quality. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
