At a Glance
- Tasks: Welcome guests and provide exceptional service at our luxury hotel.
- Company: Join the prestigious Lympstone Manor, a 5-star luxury resort.
- Benefits: Competitive salary, generous service charge, staff discounts, and free meals.
- Other info: Opportunities for career growth and a vibrant team culture.
- Why this job: Be part of a passionate team creating unforgettable guest experiences.
- Qualifications: Experience in hospitality and hotel reservation systems preferred.
The predicted salary is between 28089 - 32000 £ per year.
Location: Lympstone Manor 5* Luxury between Exeter and Exmouth
Salary: £28,089.10 plus approximately £4,000.00 in tronc per year
Hours: Full time
Relationships: Reservations team, Front of House team, Sales & Events team
Welcome
Become part of something bigger. Lympstone Manor is the home of five star exceptional luxury. A leading member of Relais & Chateaux, our 21 contemporary bedrooms, 6 luxury shepherds huts, Michelin Star and 5 AA Rosette restaurant, swimming pool with restaurant and bar, world-class wine cellar and vineyard guarantee an experience for all to adore.
Make a difference. People and passion are why we exist. We strive to achieve the exceptional in all that we do. Each of us are empowered to deliver a personal experience, to be the leaders in service and hospitality. If you understand what it takes to deliver memorable moments and you truly believe you can make a difference to someone else's day, we want to hear from you.
Join us. Our team is at the heart of our business. Our success depends on them, so we make sure they’re happy. The Michael Caines Collection offers incredible opportunities for talented, committed and passionate people who are looking to progress a career within hospitality. We champion personality, reward excellence and develop dreams.
Discover the role
We are looking for a Receptionist to join our team. The ideal candidate will be passionate about the industry and the work they do and will consistently perform to the highest level, ensuring all Lympstone Manor standards are met. They will work as a team to provide the very best possible levels of customer service, providing the guest with an unforgettable stay. Proven experience in the use of hotel reservation systems and in similar hotels is desirable.
What you’ll be doing:
- Undertaking evening, weekend, early and late shifts
- Being a focal point for hotel guests and employees when on shift
- Handling all external and internal calls in the correct manner, ensuring that guest requests are met
- Handling guest reservations and bookings to the correct standard
- Ensuring knowledge of the hotel, clients and services are maintained at all times
Who we’re looking for:
- Efficient, driven and highly organised
- Attention to detail
- Well-developed communication skills
- The ability to work as an effective team
- Always presented to a high standard
- Knowledge of hotel reservations systems
Discover the rewards:
- Competitive pay package
- Generous monthly service charge addition
- 28 days holiday per year
- Staff company benefits and discounts
- Free staff meals
- 25% discount in the restaurant on Food and Beverage
- Staff Bed and Breakfast Rate
- Special Staff Relais Châteaux Rate
- 1 year service bonus
- 1 year service Guest experience
- 2 year service Guest experience
- Introduce a friend bonus
- Staff Party
FAQ’s
What happens after I apply? - You will be sent an email confirming we have received your application. Within 7 days, we will contact you confirming whether your application has been shortlisted.
Where is Lympstone Manor? - Situated in the heart of Devon, Lympstone Manor sits between Exeter and Exmouth and overlooks the Exe Estuary. Our address is Lympstone Manor, Courtlands Lane, Exmouth, EX8 3NZ.
Can I get to Lympstone Manor via public transport? - You can take the coastal train from Exeter St. Davids or Exeter Central train stations, take the Exmouth train and exit at Lympstone village. It is a 15 minute walk to Lympstone Manor from the train station.
Do I need the right to work in the UK? - In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Do you provide employee accommodation? - The hotel may be able to offer on-site staff accommodation, in order to help the newest members of the team re-locate and settle in.
How long after my interview will it take to know the outcome? - You will be notified within the week if you have been successful.
What will the working hours be? - Working hours will vary depending on the role and department. They are detailed within each individual job vacancy.
What are your company values? - Passion - Integrity - Authenticity - Quality - Respect - Consistency.
If you're ready to become part of something bigger, if you’re driven by passion and if you seek to become exceptional at what you do, then we want to hear from you.
Receptionist- up to £32,000.00 annually in Exmouth employer: Michael Caines Ltd
Lympstone Manor, part of the prestigious Michael Caines Collection, is an exceptional employer that values professionalism and teamwork in delivering a five-star guest experience. Located in the picturesque Devon, we offer competitive service charges, generous holiday entitlement, and a supportive work culture that fosters personal and professional growth. Join us to be part of a dedicated team where your contributions are recognised and celebrated in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist- up to £32,000.00 annually in Exmouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Michael Caines Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Michael Caines Ltd
Don't be shy about reaching out to Michael Caines Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist- up to £32,000.00 annually in Exmouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Michael Caines Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Michael Caines Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
