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- Tasks: Assist customers daily with troubleshooting hardware and software issues.
- Company: Join a dynamic team focused on delivering exceptional customer support.
- Benefits: Enjoy a full-time contract with opportunities for growth and development.
- Why this job: Be part of a supportive culture that values customer satisfaction and teamwork.
- Qualifications: Fluent in French, with experience in customer-facing roles and CRM systems.
- Other info: This role requires weekly visits to our Reading site.
The predicted salary is between 30000 - 42000 £ per year.
One of our clients is seeking a Customer Support Representative for an initial 12-month contract. The position will require weekly visits to the site in Reading. This role is full-time in the Customer Support Department. You will be assisting customers daily through troubleshooting issues related to hardware or installations, as well as our mobile/web platforms, and keeping customers updated via phone and email on progress.
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
You will need:
- A strong background/experience in a customer-facing role
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred
- Fluent level of French (at least C1)
- Strong communication and listening skills
- Well-developed time management and prioritisation skills
Customer Support Representative employer: Michael Bailey Associates
Contact Detail:
Michael Bailey Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with the specific CRM and ERP systems mentioned in the job description, like Salesforce and SAP. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your French language skills, especially if you’re not using them regularly. Practising conversational French can help you feel more comfortable and fluent, which is crucial for effective communication with customers.
✨Tip Number 3
Prepare for potential scenario-based questions that may come up during interviews. Think about past experiences where you successfully resolved customer issues or improved customer satisfaction, as these examples will showcase your skills effectively.
✨Tip Number 4
Research common technical issues related to hardware and installations that customers might face. Being knowledgeable about these problems will allow you to speak confidently about how you would assist customers in troubleshooting their issues.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially any technical support or troubleshooting experience. Mention specific CRM and ERP systems you've worked with, like Salesforce and SAP.
Craft a Compelling Cover Letter: In your cover letter, emphasise your fluency in French and how your communication skills have contributed to customer satisfaction in previous roles. Share specific examples of how you've resolved customer issues effectively.
Showcase Technical Skills: Since the role requires good technical skills, include any relevant certifications or training related to hardware, installations, or software platforms. This will demonstrate your capability to assist customers with technical issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer support role.
How to prepare for a job interview at Michael Bailey Associates
✨Showcase Your Technical Skills
Since the role requires troubleshooting hardware and software issues, be prepared to discuss your technical background. Highlight any relevant experience with CRM and ERP systems like Salesforce and SAP, and be ready to provide examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Your Communication Skills
As a Customer Support Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to showcase your ability to listen actively and respond effectively.
✨Prepare for Language Proficiency
Fluency in French is a must for this position. Brush up on your language skills and be ready to demonstrate your proficiency during the interview. You could be asked to conduct part of the interview in French, so practice speaking about your experiences and skills in the language.
✨Highlight Your Time Management Skills
The job requires well-developed time management and prioritisation skills. Be prepared to discuss how you manage your workload and prioritise tasks, especially when dealing with multiple customer inquiries. Providing specific examples will help illustrate your capabilities.
