At a Glance
- Tasks: Support clients in planning luxury travel experiences from start to finish.
- Company: Prestige Travel Agency by Mich, a leader in luxury travel.
- Benefits: 100% remote work, flexible hours, travel perks, and professional growth.
- Other info: Join a supportive team culture with ongoing training and development.
- Why this job: Turn your passion for travel into a rewarding career helping others create unforgettable memories.
- Qualifications: Strong communication skills and a genuine interest in travel.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
- Proactively follow up with clients before and after travel to ensure a positive experience.
- Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
- Maintain clear documentation and update booking systems as required.
Qualifications & Skills
- Excellent verbal and written communication skills.
- Strong customer service background (travel, hospitality, or service-related experience preferred).
- Highly organized with strong attention to detail.
- Comfortable using technology and learning new booking platforms and systems.
- Reliable, proactive, and able to manage multiple client requests efficiently.
- Genuine interest in travel and helping clients plan memorable experiences.
What We Offer
- 100% remote work environment.
- Flexible scheduling options.
- Opportunities for professional growth within the agency.
- Access to travel perks and industry-related discounts.
- Supportive team culture with ongoing training and development.
Equal Opportunity Statement
Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.
Travel Experience Specialist (Luxury & Leisure) in Leeds employer: Mich
Prestige Travel Agency by Mich USA is an exceptional employer, offering a fully remote work environment that promotes flexibility and a supportive team culture. Employees benefit from professional growth opportunities, industry-related discounts, and continuous training, making it an ideal place for those passionate about travel and customer service to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Experience Specialist (Luxury & Leisure) in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the travel industry. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with potential employers, share your own travel experiences and how they’ve shaped your customer service skills. It’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their mission of providing exceptional client experiences. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our supportive culture.
We think you need these skills to ace Travel Experience Specialist (Luxury & Leisure) in Leeds
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight your enthusiasm for creating memorable journeys. We want to see how your passion aligns with our mission.
Be Detail-Oriented:Since this role requires a keen eye for detail, make sure your application is polished and free of errors. Double-check your spelling and grammar, and ensure that all information is accurate. We appreciate candidates who take the time to present themselves well!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing how you can bring your unique background to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll get to see more about what we do and our amazing team culture!
How to prepare for a job interview at Mich
✨Know Your Destinations
Familiarise yourself with popular luxury travel destinations and current trends in the travel industry. This will not only impress your interviewers but also show your genuine passion for travel, which is crucial for a role like this.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure client satisfaction, as this role heavily relies on creating memorable experiences.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by engaging with the interviewer’s questions and responding thoughtfully. This will reflect your ability to understand client needs and provide tailored solutions, which is key in this position.
✨Be Tech-Savvy
Brush up on your knowledge of booking platforms and technology used in the travel industry. Being comfortable with tech will show that you can adapt quickly and manage multiple client requests efficiently, which is essential for success in this role.
