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- Tasks: Support clients in planning luxury travel experiences from start to finish.
- Company: Prestige Travel Agency by Mich, a leader in luxury travel.
- Benefits: 100% remote work, flexible hours, travel perks, and professional growth.
- Other info: Join a supportive team culture focused on diversity and inclusion.
- Why this job: Combine your passion for travel with exceptional customer service skills.
- Qualifications: Strong communication skills and a genuine interest in travel.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
- Proactively follow up with clients before and after travel to ensure a positive experience.
- Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
- Maintain clear documentation and update booking systems as required.
Qualifications & Skills
- Excellent verbal and written communication skills.
- Strong customer service background (travel, hospitality, or service-related experience preferred).
- Highly organized with strong attention to detail.
- Comfortable using technology and learning new booking platforms and systems.
- Reliable, proactive, and able to manage multiple client requests efficiently.
- Genuine interest in travel and helping clients plan memorable experiences.
What We Offer
- 100% remote work environment.
- Flexible scheduling options.
- Opportunities for professional growth within the agency.
- Access to travel perks and industry-related discounts.
- Supportive team culture with ongoing training and development.
Equal Opportunity Statement
Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.
Travel Experience Specialist (Luxury & Leisure) in Birmingham employer: Mich
Contact Detail:
Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Experience Specialist (Luxury & Leisure) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the travel industry. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with potential employers, share your own travel experiences and how they’ve shaped your customer service skills. It’s all about making that personal connection.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for them to reach out. Follow up after applying to express your enthusiasm and ask any questions you might have about the role.
✨Tip Number 4
Utilise our website to apply! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly through us shows you’re serious about joining the team!
We think you need these skills to ace Travel Experience Specialist (Luxury & Leisure) in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight your enthusiasm for creating memorable journeys. We want to see how your passion aligns with our mission.
Tailor Your Application: Make sure to customise your CV and cover letter for the Luxury Travel Consultant role. Highlight relevant experience in customer service and any specific skills that match the job description. We appreciate when candidates take the time to connect their background to what we do!
Be Professional Yet Approachable: While we love a friendly vibe, remember to maintain professionalism in your written communication. Use clear language and check for typos or errors. This reflects your attention to detail, which is super important in our line of work!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mich
✨Know Your Destinations
Familiarise yourself with popular luxury travel destinations and current travel trends. This will not only impress your interviewers but also show your genuine passion for travel, which is crucial for a role like this.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a client. Highlighting your service-driven mindset will resonate well with the agency's focus on creating exceptional client experiences.
✨Be Detail-Oriented
Since this role requires strong attention to detail, practice discussing how you manage multiple tasks and ensure accuracy in your work. You might even want to bring a checklist of your own to demonstrate your organisational skills.
✨Ask Thoughtful Questions
Prepare insightful questions about the agency’s approach to client satisfaction and how they handle challenges. This shows your interest in the role and helps you gauge if the company culture aligns with your values.