Programme Test Lead - IFB - Milton Keynes

The Insurance Fraud Bureau (IFB) is a not-for-profit company established in 2006 to lead the insurance industry's collective fight against insurance fraud. We act as a central hub for sharing insurance fraud data and intelligence, using our unique position at the heart of the industry and unrivalled access to data to detect and disrupt organised fraud networks.

The IFB Programme Test Lead is responsible for defining, leading and delivering all testing activities across the IFB technology transformation programme. This includes setting the test strategy, managing test execution, and ensuring quality and readiness at each stage of delivery.

The role will work closely with workstream leads, product owners, external vendors, and business users to plan, coordinate, and execute testing. It will also manage UAT and live data testing phases, ensuring risks are managed and outcomes clearly reported.

• Define and lead the end-to-end programme test strategy across multiple phases: feature testing, group testing, UAT, regression, and model office testing.
• Create and maintain the test plan, roadmap, and schedule in line with the programme plan.
• Establish and oversee test governance, including quality gates and compliance with the MIB Change Framework.
• Design and develop test scripts and scenarios based on business requirements and user stories.
• Coordinate with business operations to identify and allocate internal testers, ensuring clarity on roles and timelines.
• Manage and maintain test environments and test data, ensuring readiness for each test phase.
• Lead test execution and defect management using Jira; escalate blockers and unresolved issues to the Programme Manager.
• Maintain and report testing metrics (e.g., pass/fail rates, defect trends) to inform Go/No Go decisions.
• Provide clear, timely updates to stakeholders, including the Comms Workstream Lead.
• Act as liaison between business users and developers during defect triage, sprint planning and refinement.
• Coordinate vendor engagement on testing activities, managing ambiguity and holding suppliers to account.
• Support the voice of the end user, gathering feedback, logging incidents, and ensuring a smooth transition to live.
• Contribute to change readiness, championing the benefits of the new system and encouraging adoption.

• Proven experience leading test delivery in complex, multi-phase programmes where delivery is dependent on a Third-Party Vendor and testing involves strong vendor collaboration and management.
• Strong background in test planning, execution, and defect management in Agile and Waterfall environments.
• Proven experience with formal governance models (e.g., ITIL, COBIT) or working within structured change frameworks.
• Skilled in using Jira or similar tools for test management and reporting, including reporting dashboards and the ability to interpret and present test data.
• Experience coordinating testers across internal teams, third parties, and vendors.
• Excellent stakeholder communication and the ability to simplify complex issues for non-technical audiences.
• Confident managing testing with sensitive data, especially in live or near-live environments.
• Experienced in working within regulated or data-sensitive industries (insurance, fraud, legal, public sector).
• Able to work under ambiguity, particularly when dealing with third-party vendors or incomplete information.
• Highly organised, delivery-focused and comfortable balancing competing priorities.
• Familiarity with user-led system design or collaborative delivery practices.

• ISTQB or equivalent certification.
• Experience setting up or contributing to a test centre of excellence.

Grade 1235 hours per week (Monday - Friday). Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14.

• Contributory Group Stakeholder Personal pension scheme.
• Life Assurance.
• Employee Incentive Scheme.
• 25 days holiday (plus public holidays).
• Holiday purchase scheme.
• Sports and Social Club.
• 24/7 Employee Assistance Programme.
• Free access to online tools to support mental and physical health.
• Enhanced maternity, paternity and adoption leave.
• 1 volunteer day each year and charity matched funding scheme.

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at IFB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.