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- Tasks: Lead high-value claims and make a real difference in people's lives.
- Company: Join MIB, a passionate team dedicated to making roads safer.
- Benefits: Competitive salary, hybrid working, generous holiday, and wellness support.
- Why this job: Make a positive impact while developing your career in a supportive environment.
- Qualifications: Experience in handling significant personal injury claims and strong negotiation skills.
- Other info: Diverse workplace where you can be yourself and thrive.
The predicted salary is between 40000 - 78000 ÂŁ per year.
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
Are you ready to take the lead on high-value, complex claims and make a real difference? We’re looking for a seasoned professional to manage a portfolio of large loss cases, delivering fair outcomes and exceptional service to our customers. In this pivotal role, you’ll provide expert technical guidance, ensuring consistency, control, and continuous improvement in line with our policies and procedures.
Key responsibilities
- To handle a portfolio of complex and high value personal injury claims in a collaborative manner making the optimal use of the telephone to drive the case forward.
- Work with our trusted panel solicitors utilising a strategic case management approach aimed at shortening lifecycle where appropriate for the customer/claimant.
- To deal with all aspects of end-to-end claims handling.
- To keep up to date with good claims practice and champion this throughout the team and wider claims function.
- To act within set handling authorities as defined by the Claims Authorities Matrix.
- Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice.
- Experience of communicating and presenting highly complex information to internal and external stakeholders.
- The ability to drive excellent team working including collaboration within and across teams to achieve shared company objectives and values.
- Develop and apply claims strategies to conclude claims in an economical and effective way to drive down the length of the claims lifecycle and keep legal costs down.
- Deliver and contribute to the MIB’s 5 year Strategy “Accelerate to Zero”.
- Conduct internal and external audits.
- Use knowledge from audits to contribute to and deliver technical and process improvement initiatives to continually build operational and technical capability.
- Challenges self and others to rise to challenges and perform to the best of their abilities.
- Support the wider Claims function with the identification of skills gaps and where appropriate the design and delivery of specific technical training to assist with their progression and succession plans.
- Deliver short term /one off projects and activities as required by and to the standards and outcomes agreed with line manager.
- Model excellent behaviour and a positive attitude to colleagues and customers.
Skills and Experience
- Proven experience of handling significant personal injury claims valued in excess of ÂŁ500k.
- Understanding of insurance indemnity principles.
- Good judgement and to be able to balance commercial and claims risks to achieve positive outcomes.
- Strong investigative and negotiation skills.
- The ability to process data quickly and make risk based decisions within the authorities provided.
- Proven analytical and systematic thinking skills.
- The ability to manage complex stakeholders and partnering relationships.
- Strong customer focus and ability to work to deadlines and agreed SLA’s.
- Has a questioning attitude.
- Is self-organised and has time management skills to meet deadlines.
- To be able to use a claims case management system as well as Microsoft based products.
- An unquestionable understanding of motor insurance and claims principles in general.
- Understanding of the Civil Procedure Rules and MIB stance on litigation.
- Understanding of settling claims using periodic payments.
- Educated to degree level or equivalent experience.
- Understanding and application of the MIB agreements and claims handling processes / procedures, gained from experience of working as a MIB Claims Handler or in a similar insurance or legal role.
This should include: Uninsured Drivers Agreement and/or Untraced Drivers Agreement and /or Internal Regulations/EC Directives The Road Traffic Act Article 75.
Salary: circa ÂŁ67,000
Grade: 13
Working Hours: 35 hours
Working Pattern: Monday - Friday
Office Location: Milton Keynes
Job Type: permanent
IT kit supplied to you ÂŁ320 (before tax) start up allowance. Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14.
Other Benefits include:
- Contributory Group Stakeholder Personal pension scheme.
- Life Assurance.
- Employee Incentive Scheme.
- 27 days holiday (plus public holidays).
- Holiday purchase scheme.
- Sports and Social Club.
- 24/7 Employee Assistance Programme.
- Free access to online tools to support mental and physical health.
- Enhanced maternity, paternity and adoption leave.
- 1 volunteer day each year and charity matched funding scheme.
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Large Loss Specialist - Milton Keynes in Letchworth Garden City employer: MIB
Contact Detail:
MIB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Large Loss Specialist - Milton Keynes in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission, especially how they aim to make roads safer. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with handling complex claims and how you can contribute to MIB’s mission. Keep it concise but impactful—show them why you’re the right fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the MIB team.
We think you need these skills to ace Large Loss Specialist - Milton Keynes in Letchworth Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Large Loss Specialist role. Highlight your experience with high-value personal injury claims and how it aligns with MIB's mission to support victims. We want to see how you can make a real difference!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your investigative, negotiation, and analytical skills. This will help us see how you handle complex cases and work with stakeholders.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your key achievements stand out. We appreciate straightforward communication, especially when dealing with complex information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MIB!
How to prepare for a job interview at MIB
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of personal injury claims, especially those valued over ÂŁ500k. Be ready to discuss specific cases you've handled and how you navigated complex situations. This will show your expertise and confidence in managing large loss cases.
✨Showcase Your Communication Skills
Since the role involves communicating complex information to various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples where you've successfully communicated difficult concepts or negotiated outcomes, as this will highlight your ability to manage relationships effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've had to make quick decisions under pressure. Be prepared to discuss your thought process and how you balanced risks to achieve positive outcomes. This will illustrate your analytical skills and your ability to drive claims forward efficiently.
✨Emphasise Team Collaboration
The role requires excellent teamwork, so come equipped with examples of how you've collaborated with others to achieve shared goals. Highlight any mentoring or training experiences you've had, as this shows your commitment to fostering a positive team environment and sharing best practices.
