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- Tasks: Assist the Police in removing uninsured drivers and provide excellent customer service.
- Company: Join MIB, a passionate team dedicated to making roads safer.
- Benefits: Enjoy a competitive salary, hybrid work, and great perks like a start-up allowance.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 19200 - 28800 £ per year.
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About Our Role
This is no ordinary Contact Centre job. As a Customer Advisor with the MIB, you'll be assisting the Police to remove uninsured drivers off our roads. Evidence suggests that uninsured drivers are more likely to kill and injure others on the road and be linked to other criminal activity. We’re looking for professional and proactive team members who can deal with enquiries in a helpful and efficient way.
Key Responsibilities
- To ensure that an excellent customer service is always provided
- To answer incoming calls and deliver all customer interactions in a polite professional and proactive way
- Responding to customer queries via multiple channels, handle interactions for all workstreams within agreed timescales
- Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
- To work in conjunction with company policies and procedures and ensure that all Data Protection requirements are complied with
- To build and maintain effective working relationships with staff, visitors and contacts
Skills and Experience
- Experience of working in a customer service role, preferably dealing with multiple channel enquiries
- Demonstrate a genuine passion for speaking to customers and answering queries
- Proven experience of excellent customer service skills
- Excellent attention to detail, with high levels of accuracy
- Computer literate, including experience of using MS Office
- Effective communication skills, with excellent telephone manner
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information
- Ability to use own initiative and work within defined procedures
Salary
£24,000
Hours
35 hours per week 9am - 5pm Monday - Saturday (with a day off during the week in lieu if working Saturdays)
Location
Hybrid - working 2 days per week from our office based in Milton Keynes
Grade
6
Other Benefits include:
- £320 (before tax) start up allowance provided in first months pay
- IT kit supplied to you
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Holiday purchase scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- 1 volunteer day each year and charity matched funding scheme
- Family friendly policies including paid carers leave and enhanced maternity/ paternity pay
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Customer Advisor Police Helpline - Milton Keynes in Fairfield employer: MIB
Contact Detail:
MIB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Police Helpline - Milton Keynes in Fairfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MIB and their mission. Understanding their goals will help you connect your experience with what they’re looking for in a Customer Advisor.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you genuinely care about helping others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Advisor Police Helpline - Milton Keynes in Fairfield
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about providing excellent service and can handle queries with a positive attitude.
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Since you'll be logging enquiries and ensuring accuracy, we need to know you can capture all the necessary information without missing a beat.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills and experiences that align with what we’re looking for in a Customer Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MIB
✨Know the Mission
Before your interview, take some time to understand MIB's mission and values. They’re all about making roads safer and helping victims of uninsured drivers. Showing that you resonate with their goals will definitely impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a tricky situation effectively.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking relevant questions. This shows that you can extract detailed information, which is crucial for the role.
✨Familiarise Yourself with Technology
As the job involves using in-house systems and MS Office, make sure you’re comfortable with these tools. You might even want to mention any relevant tech experience during the interview to highlight your readiness for the role.