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- Tasks: Assist customers with road traffic accident claims through calls and emails.
- Company: MIB is dedicated to making roads safer and supporting victims of uninsured drivers.
- Benefits: Enjoy hybrid working, a pension scheme, 23 days holiday, and wellness support.
- Why this job: Join a passionate team making a real difference in people's lives.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Embrace diversity and bring your authentic self to work every day.
The predicted salary is between 18600 - 25840 £ per year.
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
Our Customer Advisor roles provide a highly professional experience for all users of the Official Injury Claim service set up by the MIB to deliver Government policy in relation to road traffic accident related personal injury claims. You will assist customers using the Official Injury Claim service through multiple channels of communication, dealing with enquiries in a helpful, proactive and professional manner and confidently assist and signpost customers when appropriate. This is an exciting opportunity for an enthusiastic and professional individual who is excited about providing a great customer service experience and helping people.
Key Outputs- To answer incoming calls from the general public and professional users
- Provide guidance to customers to assist them with their application
- Update professional user registrations using our in house system
- Contribute to continuous improvements to ensure that the customer journey is always at the heart of what we do
- Contribute in creating and maintaining a high quality culture
- Ensure that an excellent service is provided and use judgment when dealing with all enquiries
- Deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures
- Build and maintain effective working relationships with staff, visitors and contacts
- Handle interactions from multiple workstreams within agreed timescales and in conjunction with company policies and procedures
- Ensure that all Data Protection requirements are complied with
- Experience of working in a customer service role, dealing with telephone, email, and postal enquiries is preferable
- Demonstrate a genuine passion for speaking to customers and resolving queries
- Proven experience of excellent customer service skills
- Excellent attention to detail, with high levels of accuracy
- Proven ability to prioritise own workload, in line with changing requirements
- Effective and clear communication style, with excellent verbal and written skills
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information
- Ability to use own initiative and work within defined procedures
- Computer literate, including experience of using MS Office
- Strong team working ability
- Some flexibility may be required to react to changing customer demand
Salary: £22,600.00 per annum
Grade 635 hours per week (Monday- Friday 9am-5pm) £320 (before tax) start up allowance IT kit supplied to you Hybrid working (2 days per week in our MK office, 3 days from home)
Other Benefits include:- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- 23 days holiday per annum (plus public holidays)
- Holiday purchase scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people's lives, we want to hear from you.
For more information, take a look at our role pack HERE
Benefits Contract Type Permanent Applications Close Date 02 Apr 2025
Customer Advisor - Milton Keynes employer: MIB
Contact Detail:
MIB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Milton Keynes
✨Tip Number 1
Familiarise yourself with the Official Injury Claim service and the role of MIB. Understanding their mission to support victims of uninsured and hit-and-run drivers will help you convey your passion for customer service during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling enquiries through various channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples of how you've successfully managed multiple tasks or dealt with challenging customer interactions in previous roles.
✨Tip Number 4
Network with current or former employees of MIB if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Advisor - Milton Keynes
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer queries in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your desire to help others. Mention specific aspects of the MIB's mission that resonate with you, and explain how you can contribute to their goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Advisor role.
How to prepare for a job interview at MIB
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to resolve a customer's issue, as this role is all about providing excellent service.
✨Demonstrate Effective Communication Skills
Since the role involves handling enquiries through various channels, practice articulating your thoughts clearly. Be prepared to discuss how you would handle different types of customer interactions, showcasing your verbal and written communication skills.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be ready to provide examples that demonstrate your attention to detail. Discuss how you ensure high levels of accuracy in your work, especially when dealing with sensitive information.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential customer situations you might encounter and how you would handle them. This will show your ability to use initiative and work within defined procedures.
