Financial Assistance Advisor/Senior Financial Assistance Advisor in Oxford

This professional staff member counsels students and parents about financial aid programs, application procedures, and eligibility, and assists with problem resolution; serves as a resource and a liaison to Miami's One-Stop staff and management; uses technical knowledge of federal and state student aid programs to ensure compliance and accuracy; determines and verifies student eligibility for financial assistance; and assists with outreach activities.

Duties/Physical Demands:

• Counsel students/parents on eligibility for federal, state, university, and private aid programs.
• Assist with developing strategies for financing college, including consideration of debt management. Serves as a resource to One Stop. (40%)
• Communicates clearly, accurately, and in a timely manner with clients, their families, other office staff, and university departments regarding individual students, their aid, and assistance needed to resolve student problems. (20%)
• Works tactfully and effectively to resolve problems for individual applicants in a timely manner, prioritising tasks to minimise the possibility of negative impact on student recruitment and retention. (20%)
• Assist with processing of scholarship awards. Provide customer service responses to students, parents, and staff regarding scholarship eligibility and status. (5%)
• Use technical knowledge regarding financial aid programs and associated legislation and need-analysis theory and computations to review student application information to determine financial aid eligibility. (5%)
• Maintain familiarity with federal/state aid programs in order to maintain standards, define new system activity, and assist in advising staff, students, parents, and other constituencies as deemed appropriate. (5%)
• Assist with outreach activities. (5%)

Minimum Qualifications:

• Financial Assistance Counselor: Associate’s Degree or at least one year of experience. Must be able to work some evenings and weekends, and have the ability to travel.
• Senior Financial Assistance Counselor: A Bachelor’s Degree or an Associate’s Degree and two years of experience or at least three years of experience. Must be able to work some evenings and weekends, and have the ability to travel.

Desired Qualifications:

• Bachelor’s Degree with at least one year of experience in financial assistance or relevant office.
• Knowledge of student financial aid programs and computer systems is preferred.

Knowledge, Skills and Abilities:

• Must have the ability to think critically and perform complex tasks.
• Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers are required.

A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify.

Remote Work: For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations: Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Equal Opportunity/Affirmative Action Statement: Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.