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- Tasks: Help students manage their accounts and negotiate payment plans.
- Company: Join Miami University, a top-ranked public university with a supportive community.
- Benefits: Enjoy a competitive salary, health benefits, and potential for hybrid work.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference in students' lives while developing your professional skills.
- Qualifications: An associate's degree or relevant experience is required; customer service skills are a plus.
The predicted salary is between 40000 - 50000 £ per year.
This professional staff member is responsible for the collection of past due student accounts in accordance with Miami University’s accepted procedures and policies, and the management of inquiries from students and families (written and verbal) concerning the validity of the debt. This position may be approved for work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.
Essential Duties
- Establish a relationship with students in order to collect payment in full or, when necessary, negotiate monthly payment agreements.
- Document students’ files concerning actions taken and expectations for payment, and follow up when necessary.
- Provide proper paperwork for legal action; work with the Ohio Attorney General when necessary for court action.
- Responsible for updates to accounts referred for collection: Answer telephone and written requests for documentation; Work to find financial solutions for students and outstanding debt.
- Work closely with the Office of Student Financial Assistance to ensure the application of aid to students’ accounts and be proactive in developing policies to work cooperatively in addressing student and family financial challenges with the goal of finding satisfactory resolutions.
- Work closely with other offices/departments to ensure that all resources for repayment have been utilized and the balance is represented correctly.
- Manage the collection system to ensure that students’ files are documented concerning actions taken and expectations for payment, and follow up when necessary.
- Perform other duties as assigned.
Minimum Qualifications
Associate’s degree, Bachelor’s degree or 1 year of work experience.
Preferred Qualifications
Desired qualifications include experience with Higher Ed systems, ad hoc reporting, experience in a customer service environment, and Title IV Federal Financial Aid requirements. Previous experience in collections.
Required Knowledge, Skills, and Abilities
Applicants must have strong critical thinking, analysis, problem-solving, and strong negotiating skills; must be detailed, organized; must possess excellent written and verbal communication skills; must have the ability to handle numerous tasks, assign priorities, and handle confidential information; must have the ability to establish working relationships with co-workers, supervisors, university personnel, students, parents and outside collection agencies.
A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify.
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.
Coordinator I, Bursar in Oxford employer: miamioh.edu
Contact Detail:
miamioh.edu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator I, Bursar in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Miami University through LinkedIn or alumni groups. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for roles in collections and customer service. We want to show that we’re not just qualified, but also genuinely interested in helping students with their financial challenges.
✨Tip Number 3
Practice your negotiation skills! Since this role involves discussing payment plans, we should be ready to demonstrate our ability to handle tough conversations with empathy and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the Miami University team!
We think you need these skills to ace Coordinator I, Bursar in Oxford
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of Coordinator I, Bursar, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Be sure to mention your experience in collections and customer service, as well as your problem-solving skills.
Be Clear and Concise: When writing your application, clarity is key. We appreciate straightforward language that gets to the point. Avoid jargon and keep your sentences short and sweet to make a strong impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your materials and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at miamioh.edu
✨Know Your Stuff
Before the interview, make sure you understand the role of a Coordinator I, Bursar. Familiarise yourself with Miami University's policies on student accounts and collections. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with students and families, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle inquiries and negotiate payment agreements.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to debt collection or student inquiries. Think through potential scenarios and how you would approach them, focusing on your problem-solving and negotiation skills. This will highlight your critical thinking abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges faced by the Bursar Collections department, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.