Assistant Director for Event Operations

Student Staff Supervision, Development, Management and Training

Event Management and Execution

Minimum Qualifications

• Bachelor's degree and two years of professional experience in an educational setting, event management, theater, or equivalent work experience

Preferred Qualifications

• Master’s Degree in Student Affairs/Higher Education, theater, management, or related fields.

Required Skills and Abilities

• Ability to provide developmental supervision
• Strong organizational skills
• Event equipment and setup
• Experience providing excellent customer service
• Strong problem solving and critical thinking skills
• Must be willing and able to work some evenings and weekends as needed to support events and activities

Preferred Knowledge, Skills, Abilities

• Experience with event planning/execution
• Experience and familiarity with sound, light and A/V equipment
• Experience in building and facility operations
• Experience in a higher education student union environment

Supervise, hire, train and retain approximately 50 operations student staff, and oversee:

• Manage student staff responsible for building operations, event space/equipment set-up, staffing, AV/technical support, opening/closing and peer-to-peer supervision.
• Create and implement onboarding program for all new Operations Team student employees
• Take a major role in leading student staff training and development initiatives that support student learning outcomes.
• Train and develop a team of Building and Event Managers who manage daily operations of the facility and events.
• Work alongside Armstrong Student Center staff to train and support student staff working in areas outside of Building Operations, including the Information Center, Commuter Center and Student Engagement Team.
• Serve as a member of the ASC Supervisor Team, and work alongside colleagues to develop and coordinate ongoing staff recognition activities.
• Manage personnel scheduling for the Operations Team, including scheduling staff to cover student center operations, managing time off requests, serving as the primary contact for shift trades and coverage adjustments to ensure adequate staffing levels and operational continuity, and overseeing staff call-offs.
• Manage evaluation and feedback processes for all 50 students on the Operations Team, including creating and managing a system for evaluating student performance and areas for improvement, mid-semester technical knowledge check-ins, end of semester job evaluations, and conducting interviews for all 50 positions.
• Planning all monthly Operations staff meeting agendas.
• Building up student confidence and leadership skills.
• Holding student staff accountable to staffing expectations through feedback and our discipline process.

Oversee the execution of events within the student center, ensuring seamless implementation, logistical coordination, and high-quality service delivery:

• Ensure student staff are properly trained and equipped to execute events, while facilitating smooth event operations.
• Manage event set-up accuracy and readiness, promptly addressing any event production or technology issues as they arise.
• Work alongside scheduling and event planning staff, providing both insight and advice regarding event setups, logistics and support.
• Serve as the professional staff liaison for Audio Visual support during events and lead event setups, particularly for large-scale venue transitions or full building flips, on an as-needed basis.
• Manage event shift tasks in the daily Ops Report and 25Live.
• Work with Facilities Operations Manager/Assistant Director to maintain, update and manage operations team manual, technology guides and any “how to” instructions tied to space, equipment or AV usage.
• Assist in distribution of daily Operations Reports to student staff and partners.
• Ensure issues with events and clients are handled in a timely and professional manner.
• Communicate information on billing changes to Associate Director for Community Engagement based on day of event changes/client requests.
• Participate in departmental, student life, and university committees as needed, contributing expertise and support organizational initiatives.
• Prepare reports on event outcomes, staff performance, and operational efficiency.
• Work alongside the Associate Director of Events and Operations on the development and management of budgets for operations and staffing.
• Respond promptly to emergencies, providing critical support to the student Building and Events Managers and Operations Team, ensuring effective emergency response and resolution in alignment with university protocols.

Other duties and projects as assigned.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience.

Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio.

For faculty and staff, Miami offers a great work environment.