At a Glance
- Tasks: Deliver exceptional customer experiences and support builders, contractors, and homeowners.
- Company: Join MITER Brands, a leader in high-quality windows and doors.
- Benefits: Competitive pay, 401(k) match, generous PTO, and comprehensive health plans.
- Other info: Inclusive workplace with growth opportunities and a collaborative team environment.
- Why this job: Be the frontline hero ensuring customer satisfaction and quality service.
- Qualifications: High school diploma, 1-2 years of customer service experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
Join Milgard, part of MITER Brands, as a Customer Service Representative in Tacoma, WA. Are you passionate about delivering exceptional customer experiences? MITER Brands is seeking a Customer Service Representative to join our team in Tacoma, WA. In this role, you’ll be the frontline support for builders, remodelers, contractors, and homeowners, ensuring every interaction reflects our commitment to quality and service. In addition, you’ll play a key role in validating warranty claims, coordinating technician visits, and ensuring timely delivery of replacement parts.
Compensation & Schedule
- Hourly Pay Range: $20.20 - $23.00 (Based on experience)
- Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m.
Responsibilities
- Providing top-tier support via phone and email for warranty-related inquiries.
- Reviewing and processing customer requests with accuracy and efficiency.
- Scheduling field technicians for warranty repairs.
- Managing customer accounts and ensuring satisfaction through proactive communication.
- Handling payment transactions securely and professionally.
- Collaborating with internal teams—field service, sales, plant management, and engineering—to resolve issues.
- Prioritising and expediting special requests to meet customer deadlines.
- Maintaining a positive and flexible attitude in a fast-paced environment.
- Performing clerical and administrative tasks as needed.
Qualifications
- A high school diploma or equivalent (some college coursework preferred).
- 1–2 years of experience in customer service, preferably in manufacturing or building materials.
- Experience in window sales or millwork is a strong plus.
- Excellent communication and multitasking skills.
- Strong attention to detail and organisational abilities.
- A collaborative mindset and ability to work across departments.
What We Offer
At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.
Health & Wellness
- Three comprehensive medical plan options
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Teladoc virtual healthcare services
- Employee Assistance Program (EAP)
- Annual Wellness Clinic
Financial Protection
- Company-paid Life Insurance
- Voluntary Life Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Supplemental Hospital Indemnity Insurance
- Critical Illness Insurance
- Accident Insurance
Additional Benefits
- Paid Time Off (PTO) and paid holidays
- 401(k) retirement plan with company match
- Tuition Reimbursement Program
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, colour, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.
Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
Customer Care Coordinator in Burntisland employer: Mi Windows And Doors
At MITER Brands, we pride ourselves on being an exceptional employer that values our employees' health, wealth, and wellness. Located in Tacoma, WA, we offer a supportive work culture with comprehensive benefits, including competitive pay, generous paid time off, and a 401(k) plan with company match, all designed to help you achieve your personal and professional goals. Join us to be part of a collaborative team that is committed to delivering quality service while fostering your growth and development in the manufacturing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Burntisland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mi Windows And Doors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mi Windows And Doors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Burntisland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mi Windows And Doors:Your cover letter is your chance to shine! Tell us why you want to work at Mi Windows And Doors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mi Windows And Doors!
How to prepare for a job interview at Mi Windows And Doors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
