Customer Service Advisor in Long Eaton

We are looking for a customer focused and enthusiastic Customer Service Advisor to place the customer at the heart of our business, based in Stoke Gifford. Salary - £25,065.82.

This role and your team are key to Alexandra’s aim of placing the customer at the heart of our business. As part of a multimedia customer services team, this role is responsible for both order processing and responding to order queries however our customers choose to contact us. A self‑motivated and enthusiastic individual your role will be to provide an outstanding level of customer service by identifying the customer needs and providing the best customer experience for each enquiry whilst maximising revenue at every opportunity.

Key Duties and Responsibilities:

• Respond proactively to achieve first contact resolution of all inquiry through a professional, approachable and warm service to deliver the team's KPI’s.
• Understand the customer needs to identify opportunities to add value to the interaction.
• Understand the wider company sales strategy to recognise sales leads and elevate as appropriate to support business and the team's objectives and targets.
• Establish and build effective working relationships with both internal and external customers, demonstrating excellent communication skills.
• Support team development by participating in ongoing personal learning & development and training colleagues as directed by your manager.
• Use product knowledge to identify and support the right uniform solution for the customer.
• Work as part of the team to meet customer delivery expectations (on time in full).
• Deal with conflict confidently to resolve customer queries and complaints whilst adhering to company policies and procedures.
• Process orders accurately and securely.
• Be flexible and adaptable, supporting continuous process improvement that ensures first class service.
• Any other duties which may reasonably be requested from time to time.

Knowledge, Skills and Experience Required:

• Excellent communications skills both verbal and written.
• Numeracy.
• Organisational skills, including prioritisation that enables the business to meet its SLA’s.
• Proven ability to build rapport with customers and confidently manage challenging scenarios through varied media channels i.e. phone, e‑mail and web chat.
• Aptitude to learn.
• Attention to detail and accurate data entry.
• Computer literate with confident systems knowledge including Microsoft Outlook and Excel and experience of CRM systems.
• Team player supporting the delivery of the Customer Service targets and development of colleagues.

Shift Pattern: You will work between these hours, on a rota basis: Monday – 08:00 – 17:30, Tuesday – 08:00 – 17:30, Thursday – 08:00 – 17:30, Friday – 08:00 – 17:30.

Life Working at Mi Hub – What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy – minimum 3 days in the office, finish early on a Friday (3pm!), flexi your time and build up an extra half day annual leave per month. Also, grab a free tea and coffees whenever you are in the office.
• Annual leave – 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave.
• 3x death in service life insurance scheme should the worst happen in your employment with us.
• Celebrating service – we offer long service awards to celebrate continued employment.
• EAP (employee Assistance Program) covering support for mental health and well‑being.
• Employee engagement (survey or Mi Forum) – we care about our colleagues' opinions.
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work.’
• Career progression accessible with our bronze, silver and gold banding within Customer Service.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.