ICT Business Applications Analyst (Fixed Term) in Chatham

frontline services and customers, across mhs homes, as well as line-of-business systems required by specific departments. You\'re here to contribute technical expertise, business analysis, and quality assurance across the full lifecycle of any new or existing applications with a focus on the implementation, maintenance and support.

• Delivering 2nd line application support and collaborating across ICT for a seamless service.
• Building smart business solutions using M365 tools like Power Apps, Power Automate, SharePoint, and Dynamics.
• Working with vendors to fix issues and roll out enhancements.
• Supporting upgrades, patches, and UAT with clear, reusable test scripts.
• Helping shape and maintain data retention policies with Governance and data owners.
• Managing system admin tasks - from access changes to general upkeep.
• Leading ICT input on business projects, offering technical insight and driving delivery.
• Spotting opportunities to streamline systems and improve processes.
• Exploring new tech and recommending fit-for-purpose solutions.
• Creating user guides and delivering training for new tools and features.
• Producing security reports and advising on access controls.
• Attending user groups, product webinars and other networking groups to share ideas and discuss best practice.

Qualifications and experience

• Solid experience supporting and implementing integrated applications, with strong CRM and housing systems knowledge.
• Business Systems Analysis experience including requirements gathering, process mapping, process analysis and improvement.
• Proven ability to deliver high-quality projects on time with a documented approach.
• Confident in communicating with non-technical stakeholders, asking the right questions to uncover both the \"what\" and the \"why\" of business needs.
• Advanced Microsoft Office skills and familiarity with the wider M365 suite.
• A collaborative approach - great with colleagues and external partners alike.
• Proactive, hands-on, and able to juggle priorities effectively.
• A passion for continuous improvement and learning.

Desirable

• Familiarity with Agile and Waterfall methodologies.
• Experience supporting housing-related ICT applications and users.
• Hands-on with Microsoft Power Platform for solution development.

Benefits

• Performance based annual bonus + pension contributions matched up to 6%.
• 28 days holiday + bank holidays and the option to buy/sell holiday.
• Training & Development and opportunities for continuing professional development including regular tool box talks.
• A great team of colleagues to work with.
• Regular social and charitable events and a range of wellbeing activities.
• Enhanced family leave policies.
• A really competitive package of flexible employee benefits including a cycle to work scheme.
• Free parking and disabled parking.
• Access to two holiday homes in Norfolk and Dorset.

Join us in our ultimate ambition to help end the housing crisis in North Kent by providing safe and sustainable homes.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We\'re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we\'ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.