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- Tasks: Support communities by managing anti-social behaviour and tenancy sustainability cases.
- Company: Join mhs Homes, a forward-thinking organisation dedicated to community wellbeing.
- Benefits: Enjoy competitive pay, flexible benefits, 28 days holiday, and professional development opportunities.
- Why this job: Make a real difference in people's lives while fostering safer communities.
- Qualifications: Experience in case management and a passion for community support.
- Other info: Be part of a diverse team with regular social events and wellbeing activities.
The predicted salary is between 30000 - 40000 £ per year.
As Tenancy Sustainment Officer at mhs Homes, you will play a vital role in ensuring the effective management and resolution of anti‑social behaviour, Hate Crime and safeguarding incidents within our communities; along with management of complex tenancy sustainability cases such as Hoarding and domestic abuse. The core focus of the team is on preventing tenancy breakdown, working on a case management basis, with a strong focus on prevention and resolution of serious and complex ASB and neighbourhood issues.
Working with statutory partners and community organisations you will deliver positive outcomes in line with the relevant policy, legislation, regulation and best practice. The Tenancy Sustainment Officer requires a proactive and flexible approach to address challenging cases, focused on supporting customers to resolve tenancy breaches which often need a nuanced, multi‑agency approach; whilst contributing to the broader goal of creating safer and more harmonious communities.
A performance based annual bonus + pension contributions matched up to 6%.
- 28 days holiday + bank holidays and the option to buy/sell holiday
- Training & Development and opportunities for continuing professional development including regular tool box talks
- A great team of colleagues to work with
- Regular social and charitable events and a range of wellbeing activities
- Enhanced family leave policies
- A really competitive package of flexible employee benefits including a cycle to work scheme
- Free parking and disabled parking
- Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we will offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.
Tenancy Sustainment Officer (3 months FTC) in Chatham employer: mhs homes
Contact Detail:
mhs homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer (3 months FTC) in Chatham
✨Tip Number 1
Network like a pro! Reach out to people in the housing and community support sectors. Attend local events or join online forums where you can connect with others who might have insights or leads on job openings.
✨Tip Number 2
Prepare for interviews by researching mhs Homes and understanding their values. Think about how your experience with tenancy issues aligns with their mission to create safer communities. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your responses to common interview questions related to anti-social behaviour and safeguarding. Use real-life examples from your past experiences to demonstrate your problem-solving skills and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Tenancy Sustainment Officer (3 months FTC) in Chatham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Sustainment Officer role. Highlight your experience with anti-social behaviour, safeguarding, and tenancy management. We want to see how your skills align with our mission at mhs Homes!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex cases in the past. We love proactive and flexible approaches, so share any relevant experiences that demonstrate your ability to resolve challenging situations effectively.
Be Clear and Concise: Keep your writing straightforward and to the point. Use clear language to convey your ideas, as this reflects your communication skills. Remember, we appreciate applications that are easy to read and understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at mhs Homes!
How to prepare for a job interview at mhs homes
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with issues like anti-social behaviour, hate crime, and safeguarding incidents. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed complex cases or resolved conflicts. Highlight your proactive approach and how you worked with others to achieve positive outcomes. This is crucial for demonstrating your fit for the role.
✨Understand the Community Focus
Research mhs Homes and their community initiatives. Be ready to discuss how you can contribute to creating safer and more harmonious communities. Showing that you align with their values will make a great impression.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to tenancy sustainability or how they collaborate with statutory partners. It shows your genuine interest in the role and helps you assess if it's the right fit for you.