Web and Digital Experience Manager

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow. Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical. Looking for the place where you can belong? Join MHR and help us shape the world of work. Overview: As the Digital Experience and Website Manager, you will be responsible for leading the design, development, and continual enhancement of MHR’s website and digital presence. Your role will focus on optimising the website for performance, usability, and customer satisfaction and ensuring it aligns with MHR’s brand and audience expectations. Key Responsibilities: Website Management: Lead the design and functionality of MHR’s website, both front-end and back-end, ensuring a seamless user experience. Oversee the creation, modification, and enhancement of web pages, functionality, and content to drive traffic and revenue. Understand MHR’s target audience and brand identity to tailor the website experience accordingly. Identify and resolve technical issues or bugs, coordinating with internal teams and external partners as necessary. Ensure the website complies with relevant laws and regulations. Performance Analysis: Monitor and report on key website performance metrics, including load times, site visits, and conversion rates. Evaluate the impact of new changes and identify areas for further optimisation. Provide data-driven recommendations and briefs for necessary website improvements. Customer Experience Optimisation: Design and implement a streamlined online customer journey to enhance user experience and support the buying process. Optimise website content, navigation, and search functionality to ensure a seamless experience. Identify user pain points and implement personalisation strategies to increase relevance and customer satisfaction. Conversion Rate Optimisation: Analyse user behaviour, marketing metrics, and customer journeys to develop strategies for improving website design, content, and overall functionality. Conduct A/B testing to determine the most effective website elements for driving conversions. This role requires a blend of technical expertise, creative problem-solving, and strong project management skills to drive continuous improvement in MHR’s digital presence. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.