At a Glance
- Tasks: Support the LearnNow platform and ensure users are set up for success.
- Company: Join a dynamic team focused on customer success in learning technology.
- Benefits: Access to training, mental health support, flexible holiday options, and employee recognition.
- Other info: Part-time role with excellent career development opportunities and a supportive environment.
- Why this job: Make a real impact by helping customers thrive with innovative learning solutions.
- Qualifications: Detail-oriented, customer-focused, and experience in SaaS or learning technology preferred.
The predicted salary is between 30000 - 40000 € per year.
Your Team
You’ll join the Learning Services team, supporting the successful delivery and ongoing adoption of the LearnNow platform across our customer base. Working closely with Account Managers, Project Managers, and customers themselves, you’ll play a key role in ensuring users are set up for success from day one and remain supported throughout their journey.
Your Career
This is a great opportunity for someone who enjoys detail‑driven, customer‑focused coordination work within a SaaS or learning technology environment. You’ll develop your expertise in user administration, customer onboarding, and platform adoption, while gaining exposure to cross‑functional teams and stakeholder management. Over time, you’ll build strong capability in operational excellence, customer success support, and data‑led insight.
Your Impact
You’ll ensure customers can access and use LearnNow effectively by managing user setup, onboarding, and ongoing administration. You’ll proactively gather user information, maintain accurate records, and keep customer access up to date, including timely removal of leavers. By monitoring platform usage, you’ll help identify adoption challenges early and work with stakeholders to resolve them. You’ll also support queries through to resolution, promote the use of the LearnNow dashboard, and ensure stakeholders have clear, timely insights into customer engagement and usage.
Role Details
Please note this role is on a 6 month FTC basis, working part time hours (3 days a week, total 22.5 hours per week).
Benefits To Support You Personally And Professionally
- Access to over 60 internal training courses, professional qualifications, and cross‑departmental mentoring and coaching programs
- 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
- Enhanced Family leave
- My MHRewards offering discounts at over 900 retailers
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee‑led social events such as running clubs, football teams, book clubs, and bake‑offs
- On‑site subsidised restaurants offering a variety of fresh meals daily
- Opt‑in benefits schemes such as private medical insurance and dental coverage
Inclusivity and Accessibility
We value the well‑being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment. Please let us know if you require assistance for an interview, and we’ll ensure your needs are met.
Application Notice
If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.
Learning Services Administrator - 6 Month FTC in Ruddington employer: MHR
Join a dynamic Learning Services team where your role as a Learning Services Administrator will be pivotal in ensuring customer success with the LearnNow platform. With a strong focus on employee well-being and professional development, you'll benefit from extensive training opportunities, flexible working arrangements, and a vibrant work culture that encourages collaboration and inclusivity. This part-time position not only offers a chance to enhance your skills in user administration and customer engagement but also provides access to a range of employee perks, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Services Administrator - 6 Month FTC in Ruddington
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Learning Services Administrator role.
✨Tip Number 2
Prepare for the interview by understanding the LearnNow platform inside out. Familiarise yourself with its features and think about how you can help customers get the most out of it. This will show your genuine interest and readiness to support users from day one.
✨Tip Number 3
Practice your customer service skills! Since this role is all about supporting users, be ready to share examples of how you've successfully resolved issues or improved user experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Learning Services Administrator - 6 Month FTC in Ruddington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Learning Services Administrator role. Highlight your experience in customer-focused coordination and any relevant SaaS or learning technology background. We want to see how you can bring value to our team!
Showcase Your Detail-Driven Skills:Since this role is all about detail, don’t shy away from showcasing your organisational skills. Mention specific examples where you've successfully managed user setups or onboarding processes. We love seeing how you’ve made a difference in previous roles!
Be Customer-Centric:Emphasise your commitment to customer success in your application. Share experiences where you’ve proactively supported users or resolved queries. We’re looking for someone who genuinely cares about helping customers succeed with our LearnNow platform.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at MHR
✨Know the LearnNow Platform Inside Out
Before your interview, take some time to familiarise yourself with the LearnNow platform. Understand its features, benefits, and how it supports users. This will not only show your enthusiasm for the role but also help you answer questions about user adoption and support effectively.
✨Highlight Your Customer-Focused Experience
Since this role is all about customer success, be ready to share specific examples from your past experiences where you’ve successfully supported customers or managed user onboarding. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Prepare for Cross-Functional Collaboration Questions
You’ll be working closely with various teams, so expect questions about teamwork and collaboration. Think of instances where you’ve worked with different departments or stakeholders to achieve a common goal. Emphasise your communication skills and ability to adapt to different working styles.
✨Show Your Detail-Oriented Side
This role requires a keen eye for detail, so be prepared to discuss how you manage records and ensure accuracy in your work. Bring up any tools or methods you use to stay organised and how you handle data management tasks, as this will demonstrate your suitability for the position.
