Managed Service Team Leader

Overview

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it\’s for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Responsibilities

As one of our Managed Services Team Lead, you will have the opportunity to lead and develop a talented team while gaining valuable experience in managing payroll operations. This role offers the chance to refine your leadership skills, from coaching and mentoring Analysts to overseeing the full payroll process, ensuring accurate and timely payments. You will also be instrumental in implementing process improvements and driving the automation of payroll tasks. Your career will grow through the continuous development of your team and the opportunity to contribute to the overall efficiency of payroll services.

Your Team

You will supervise and guide a team of Payroll Analysts, providing training, support, and resources to ensure all payroll tasks are completed accurately and on time. You will foster a collaborative environment where open communication and team spirit thrive, working together to address complex queries and resolve issues. Your leadership will be crucial in maintaining the team’s performance standards, ensuring tasks are delegated effectively and resourced appropriately. Together, you will drive improvements in payroll operations and create a culture of continuous development.

Your Impact

Your leadership will have a direct impact on the accuracy and efficiency of payroll operations, ensuring all customer payments are processed in line with service level agreements and statutory requirements. You will oversee critical processes, from BACS transmissions to data provision for external providers, ensuring smooth and timely payroll execution. By identifying areas for process improvement and supporting the adoption of new systems and procedures, you will help drive operational efficiency. Additionally, your attention to detail in handling complex queries and performance issues will ensure a high standard of service delivery for both internal and external customers, strengthening MHR’s reputation for reliability and excellence.

Key Skills

• Relationship building
• Customer Focus
• Payroll and Legislation knowledge beneficial, but not relied on
• Coaching and mentoring
• People Management
• Knowledge sharing

Benefits

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.